Study English FAQ

Will  I need insurance to study English at IH London?


We strongly recommend that you take out comprehensive travel, repatriation, medical and course insurance to cover your period international study. School fees are not refundable or transferable so you should look for insurance that specifically covers the reimbursement of fees. 

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How can I find out about English Language Practice Lessons?


You need to go to the Practice Lessons desk (ground floor – end of the corridor) during opening hours (Monday, Tuesday, Wednesday and Friday 12.30 - 14.30; Thursday 13.30 - 14.30 and 17.00 - 19.00).

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When will I receive my English course certificate?


Your teacher should give it to you on the last day of your course. If this doesn’t happen students can come to Reception and ask for a ‘Document Request Form’. Please note that this takes 5 working days to be issued.

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How can I contact my English teacher?


Please try to speak to your teacher when you are in class. If you urgently need to speak to a teacher outside class hours, please come to Reception and we will call the staff-room and see if they are available. Please note, Reception do not hold contact details of teachers when they are not in the school.

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Who do I speak to about coming to IH London?


Please see the General English Administrator (ground floor – office next to Reception) on Wednesdays and Thursdays from 12:30 to 13:30.

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What should I do if I have to miss an English class?


Students are allowed 20% absence over the course, so if you can’t come to school just for a day, you don’t need to do anything. If you are ill or if there are any other important reasons why you can’t come to the school for more than 2 days, please ask for an ‘Authorised Absence Form’ at Reception and bring evidence (e.g. doctor’s certificate).

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Can I change my General English course to an IELTS or Cambridge Preparation course?


Yes. Students are allowed to change once they pass the required entrance test. You may have to pay the difference depending on the length of the course you are attending.

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Can I change my General English course to a One-To-One or Executive English course?


No. You cannot change between courses from different departments.

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I lost my English textbook, what shall I do?


Please report it to your teacher; they may have an extra copy. Please note that we don’t sell text books in the school.

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Are English exam fees included in the IH course fees?


No. Exam fees are not included in the course fees. You will need to pay for your exam separately when you register for it.

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