Important IELTS Information
Proof of identity
On the day of the IELTS test you must present an original and current passport. We cannot accept photocopies (even if they are certified copies from a Solicitor) or letters from the Home Office. You will not be able to sit your exam without a valid passport. If you are an EU citizen, you may use your National ID card for registration instead of a passport. Please note that only EU citizens can present their National ID card instead of a passport.
On the day of the test, you must present the same identification document you used when you completed your application form.
Test fee and extra charges
The 2012 IELTS test fee is £130. You can pay by cheque/postal order (these should be made payable to International House IELTS), or by credit card. Cash payments can only be made in person at the International House IELTS Centre, during our opening hours of Monday to Friday 10-11:30am.
Cancellation policy
You can cancel your IELTS test if you make your cancellation request more than five weeks before your test date. There is an administrative fee of £30 for cancellations. If you cancel your test less than five weeks before your test date, you will lose the full test fee.
Please note: if you are registering for a test date less than five weeks away, you will not be allowed to change or cancel your test without losing your full test fee.
Download the Cancellation Request Form (157 KB)
Transfer policy
You can transfer to another test date if you give us more than five weeks notice before the date of the test that you are currently registered for. You will be charged a £30 transfer fee. Download the Transfer Request form here. (167 KB)
Late arrivals/Absence
On the day of your test registration is at 9am. Unfortunately, candidates who arrive late for registration will not be allowed to take the test and will lose their test fee.
If you cannot attend the test because of a medical emergency, you must provide us with a medical certificate (a letter from GP, Hospital or a walk-in clinic) within five days of the missed test. The letter must clearly state the reason why you were unable to attend the IELTS test and must be appropriately dated.
Getting your test results
Test results are posted to you 13 days after your test. We are not permitted to give test results by telephone, fax, email or text. If you want to collect your results in person from the IELTS Centre, please state this on your application form. You’ll need your passport when collecting results in person. Please note that we cannot issue replacement test report forms if lost.
Sending IELTS results to relevant institutions
You can request up to five copies of your test results to be posted to educational institutions, government bodies or an employer. The relevant addresses should be provided on page three of the IELTS Application Form.
If you have already taken your test and would like to request additional copies of your results, please go to the “Useful Documents”
Results appeal procedure
If you wish to appeal against your IELTS test results that you have been given, you will need to follow the Enquiry on Results (EOR) procedure. To have one or more components of your test re-marked, you need to complete an EOR Form and send it to us, along with your original Test Report Form and a £60 fee, within six weeks of your test date.
Once we receive your form and payment, we will send the appropriate test materials to the British Council to be remarked. The British Council will inform us of their decision within 6-8 weeks; we will then tell you the outcome of your appeal. If your score changes as a result of the remark, you will be refunded the £60 fee and will be issued with a new Test Report Form. If your score does not change, you will lose your £60 fee.
Download EOR Form Complaints procedure
If you are unhappy with any aspect of the International House London IELTS Test Centre service and wish to make a complaint, you can do so by sending a letter of complaint to our office detailing the problem. Alternatively, you can complete a Candidate Complaint Form on the day of your test.
