General FAQ

I have some questions regarding payment. Who should I ask?


If you have booked your course through an agent please ask your agent. If you have booked directly with IH London please come to Reception.

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Can I take holiday during the course?


Yes. If you are booked for more than 12 weeks you can take a two-week or four-week break during the course. Please note that you can only come back from a break on a course start date.

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Can I end my course earlier and get a refund?


No. International House London courses are non-refundable in most cases. We recommend that you take out comprehensive insurance that covers course fees.

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Can I change class?


If you are not happy with your class, first discuss this with your teacher. If your teacher suggests a change, please see a Director of Studies on Mondays, Tuesdays or Fridays between 12:30 and 13:30 in Room 110.

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Can I get a Council Tax Exemption?


If you and other residents in your house or flat are full-time students you may not not have to pay Council Tax. This depends on where you live and also the length of your course so please check with your local council first. If you are eligible for an exemption or a reduction please come and get a Council Tax letter from Reception.

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I need to open a bank account. How do I do it?


Please come to Reception and ask for a bank letter.

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Can I have discount on public transport?


Only full-time students who are enrolled on a course for 14 weeks or more are eligible for a student Oyster card. Please come to Reception and ask for the application form. Alternatively, you can apply online via the Transport for London website.

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I gave International House as my correspondence address, how do I find out if I have any mail?


For letters, please check the post box in the library. If it’s a big parcel please ask Reception.

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I lost something in the school, is there a lost property box?


Yes, please ask Reception.

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Is there a place in the school where I can eat my lunch?


Yes, there is a seating area in our cafe where you can eat lunch. You can also go to our Sky Lounge on the fifth floor. Please note that the Sky Lounge is closed on Wednesdays from 12:00 to 13:00.

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