Young minds  are enquiring minds

Young minds
are enquiring minds

Young Learners FAQ

The following FAQs answer common questions about our Young Learner courses. If you can't find the answer to your question here, please get in touch.

Finance

> When do I have to make my payment?

> What is included in the course payment?

> How do I make a deposit payment?

> Where can I find bank details to make a transfer?

> How do I pay in euros?

> When am I entitled to a refund?

> How does the refund procedure work?

Onsite

> Under what circumstances can students go off campus unsupervised?

> Are outside visitors allowed on campus?

> Can someone sign a student out during the programme?

> How can students be contacted?

> What kind of activities will students be doing?

> What if a student feels unwell or hurts themselves?

> Is there Internet access onsite?

> What do the students need to bring with them?

> How/When can students sign out?

> Can I make accommodation requests?

> Is there a sample timetable available?

English Active / English Plus

> What is English Plus?

> What is English Active?

> Can students change their Active/Plus options after they choose them?

> Can students do both English Active and English Plus?

> How is English Active different to afternoon sports and activities?

Lessons

> How long are the spring and summer courses?

> How long are the lessons?

> How many hours per week do students do English?

> What is the nationality mix ratio per classroom?

> How are lessons structured?

> Is there any kind of certificate given to students?

Excursions

> How many excursions do students go to per week?

> What if a student is staying for more than 2 weeks?

> What happens if a student gets lost during the excursion?

> What happens if a student gets hurt during excursion?

> Are excursions mandatory?

General enquiries

> Is insurance included in the course?

> What level of English is required to book a course?

> Can you accept students with disabilities?

> Can you accept students with learning difficulties?

> Visa letters

> Student care

> I booked a course and I need to cancel it. What happens now?

 

Finance

When do I have to make my payment?


A deposit of £450 needs to be taken upon enrolment to ensure that the student’s place in the course is secured. This is usually done via credit card (either over the phone or by providing credit card details upon application). If deposit payment is not made then we cannot guarantee a place on our course for the student.

Full payment is then due 28 days prior to students arrival. If full payment is not made we cannot guarantee a place on our course.

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What is included in the course payment?


Payment covers the course, accommodation, all onsite activities and programme excursions. Payment does not include:

  • Travel costs (Flights)
  • Unaccompanied Minor Service
  • Transfer to and from the airport
  • Optional excursions
  • Own expenses (we recommend a £50 spending allowance per week)

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How do I make a deposit payment?


Deposit payment (£450) is usually done via credit card (either over the phone or by providing credit card details upon application).

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Where can I find bank details to make a transfer?


Our bank details are included in the invoice that will be sent to you once enrolment is made.

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How do I pay in euros?


For payment in euros, please use 'Pay to Study':  ihlondon.paytostudy.com

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When am I entitled to a refund?


If a visa application is unsuccessful, yet all documentation was correctly submitted, you will be entitled to a refund.

If a withdrawal (not based on visa requirements) is 4 weeks prior to the student coming to IH Oxford, Ellesmere or London, the fees paid will be refunded, however the £450 deposit will be held.

If a student wishes to withdraw less than 4 weeks before the start, or after starting the course or programme, no refund will be made except in exceptional circumstances.

Refunds will not be made where students are asked to leave because of misbehaviour or poor attendance.

Any booking made constitutes acceptance of these terms and conditions.

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How does the refund procedure work?


If you are entitled to a refund, all relevant documentation should be sent to the Young Learner team (younglearners@ihlondon.com). In order for the refund to be processed, the YL team will need the bank details and the beneficiary’s address. Refunds are made by the Finance department no less than 30 days after initial enquiry.

Any booking made constitutes acceptance of these terms and conditions.

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Onsite

Under what circumstances can students go off campus unsupervised?


If a student has written parental consent to leave campus unsupervised, then they will be allowed to sign out at the IH office in groups of three, during specific days and times. In order for students to be able to sign out, they need to be 12 or older and in groups of 3 or more.

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Are outside visitors allowed on campus?


Outside visitors (students’ family and friends) are allowed on campus, however they are required to sign in at the office. Visitors are advised to contact the YL team before they decide to visit.

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Can someone sign a student out during the programme?


A designated person can sign students out. This means that written parental consent stating the name of the person who will be signing out a student is required. The consent form should also state a designated date and time that the person intends to take the student from campus and a designated date and time of return on campus. The designated person must provide ID to the onsite Centre Manager.

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How can students be contacted?


Students have Wi-Fi access throughout the campus for most part of the day. Parents can also call our office during the afternoons (recommended time is 16:00 – 18:00) and speak to the students.

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What kind of activities will students be doing?


Students do all kinds of activities in the afternoons from football, basketball, badminton and dodgeball to cupcake decorating, pizza making and clay painting!

During the evenings (19:45 – 21:45) students are involved in one big evening activity such as Talent Show, Karaoke, Casino Night, Discos, Challenges Night, International Night and English Country Fayre to name a few!

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What if a student feels unwell or hurts themselves?


There are welfare and nursing staff onsite that are first aid trained and will be able to assist students with injuries and/or illnesses.

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Is there Internet access onsite?


There is Wi-Fi access across campus and students have personal log on codes to use the schools’ computers for school projects, their own leisure or contacting their friends and family.

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What do the students need to bring with them?


Essential things include towels, sports clothes, comfortable shoes, a smart outfit for disco night and general practical clothing.

You will be receiving a pre-arrival pack with all relevant information nearer the date of arrival. The pre-arrival information which will be sent to you can also be found online on our pre-arrival information page.

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How/When can students sign out?


At IH Oxford, students can only sign out to go to Summertown if they have written parental consent to leave campus unsupervised, in groups of three. Sign out to Summertown is offered every Saturday and Sunday between 13:00 and 13:45. Sign out may be offered at other times at the discretion of the Centre Manager.

At IH Ellesmere no sign out is available due to the location of the centre.

At IH London sign out to the local area will be available with written parental consent in groups of three. The timings of sign out are at the discretion of the Centre Manager and the structure of the students’ day.

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Can I make accommodation requests?


Accommodation requests can be made upon application. We consider all accommodation requests; however, we cannot guarantee to be able to fulfil them.

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Is there a sample timetable available?


Sample timetables for all for programmes are available on our pre arrival information page.

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English Active / English Plus

What is English Plus?


English Plus is a 4-day week course of extra English lessons focused on developing practical skills –such as conversational English allowing students to improve on speaking skills and listening skills. The course takes place from Friday to Monday between 14:00 – 15:30.

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What is English Active?


English Active is a hugely popular 4-day week course that offers the chance for students to develop their skills in a wide range of activities, all coached by professionals in their field. The course takes place from Friday to Monday between 14:00 – 15:30.

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Can students change their Active/Plus options after they choose them?


Students can change their Active/Plus options up to 21 days before the start of their course. The course administrator needs to be notified via email and the confirmation letter amended.

Upon arrival on campus, students cannot change their Active/Plus choice for their first week. If numbers are available, they can change their option for the following week at the Centre Manager’s discretion.

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Can students do both English Active and English Plus?


Students need to choose one of those courses for every week. It is possible to have one week of English Plus and one week of English Active, however both courses cannot be chosen during the same week.

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How is English Active different to afternoon sports and activities?


English Active is training provided by professional coaches in a specific sport/activity chosen by the students and it is run between 14:00 – 15:30.

Afternoon activities are run between 16:00 – 17:30 by IH staff and involve more relaxed activities such as pizza making, nature walks, sketching, zumba and yoga as well as team sports such as dodgeball, badminton and volleyball. Students sign up for these activity on the day.

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Lessons

How long are the spring and summer courses?


Our spring course in Oxford runs for three weeks during Easter.

Our summer courses in Oxford and Ellesmere run for 5 weeks.

Our summer course in London runs for 8 weeks.

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How long are the lessons?


Lessons are 90 minutes long. Students take part in 2 lessons per day.

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How many hours per week do students do English?


Students take part in 15 hours of English lessons per week.

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What is the nationality mix ratio per classroom?


We attempt to not have more than 20% of any nationality on campus at any one time. (Unless in a closed group).

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How are lessons structured?


Lessons are project-based, led by CELTA qualified teachers. The syllabus and level placement is with accordance to the CEFR and up to date according to the British Council Accreditation UK scheme.

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Is there any kind of certificate given to students?


Students receive a certificate of achievement at the end of their course as well as a detailed report on their progress, their individual language skills competencies and advice on how they can improve their language learning in the future.

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Excursions

How many excursions do students go to per week?


Students go on one half day excursion and one full day excursion per week.

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What if a student is staying for more than 2 weeks?


No two excursions will be repeated. We always take into consideration the length of our students’ stay and prepare different excursions for them to do so as to get the most out of their experience in England!

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What happens if a student gets lost during the excursion?


All students are given excursion packs with a map, information about the area they are visiting and the school’s emergency phone that they can call if they get lost.

In addition, no student is allowed to leave site without their student ID card, their IH lanyard and their IH wristband where the emergency phone number can also be found.

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What happens if a student gets hurt during excursion?


Our staff are trained to deal with minor injuries and assess medical situations. Moreover, the excursion leader is equipped with a first aid kit in case there is an injury.

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Are excursions mandatory?


Students should go to all excursions; however there are exceptions under specific circumstances –in case of injury or illness a student can stay on campus under supervision.

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General enquiries

Is insurance included in the course?


We believe that safety and enjoyment are equally important when studying with International House London and we provide insurance for all participants.

International House London has partnered with Endsleigh to develop a bespoke insurance policy that is specifically designed for students while partaking in our courses. We are working together to ensure you have adequate Insurance for your course while in the UK and to provide complete peace of mind.

Without suitable travel insurance, you will not be able to recover your costs if you have to cancel your course for an insured reason such as illness or serious accident stopping you from travelling. You should take out additional coverage if necessary.

The International Student Policy covers the following:

Section
Benefits
Maximum Amount
Excess

1

Cancellation or curtailment charges

Excursions 

£3,000

£250

 £50 

2

Emergency medical & other expenses

Emergency dental treatment

£2,000,000

£500

 £50 

3

Private medical emergency cover

 no cover

 -

4

Personal accident

Death benefit (aged under 16) 

Death benefit (aged 16 to 64) 

Death benefit (aged 65 and over)

Loss of limbs or sight (aged under 65)

Permanent total disablement (aged under 65) 

 

£1000 

£30,000 

£1,000

£30,000

£30,000  

 £0

5

Baggage (including valuables)

a) Single article, pair or set limit

b) Valuables limit in total 

£1,000 

£200

£300

 £50   

6

Personal money, passport & documents

1. a) Currency notes and coins

b) Other personal money and documents

2. Passport or visa  

 

 

£100

£100

£500 

 £50     

7

 Personal liability

 £1,000,000

 £100

8

 Missed departure

 £250

£50 

9

Overseas legal expenses & assistance

Aggregate limit

£10,000

£50,000 

 £0

10

Course fees

Professional counselling 

£8,000

£300 

£50   

For more information please email younglearners@ihlondon.com

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What level of English is required to book a course?


We accept all levels of English learners (A1 – C1).

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Can you accept students with disabilities?


At International House London we are very proud of our commitment to equal opportunities, non-discriminatory procedures and practices. We accept students from all backgrounds, gender, race, religion or belief, sexual orientation and disability. If you have enquiries regarding a specific disability, please contact the YL team at younglearners@ihlondon.com so that we can best accommodate the needs of the student.

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Can you accept students with learning difficulties?


At International House London, we offer a friendly and supportive learning environment where students feel safe to practice their language skills. If you have enquiries regarding a specific learning difficulty please contact the YL team at younglearners@ihlondon.com in order for International House to be able to accommodate the needs of the student in the best way possible.

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Visa letters


Overseas students that wish to study with us in the UK may require a visa. In this case, after deposit payment has been received we issue an invitation letter to the student stating the dates, the course and the accommodation that we will provide for the student during their stay in the UK. The student can then use the invitation letter when applying for a visa.

If a visa application is unsuccessful, yet all documentation was correctly submitted, IH London needs to be informed and a copy of the visa refusal letter should be sent to the YL team. A refund of full payment will be issued when we receive this document.

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Student care


Students' safety and well-bein is the priority of all our Young Learner Centre staff. 

Students are supervised throughout their stay at IH London, IH Oxford or IH Ellesmere, whether in the classroom, in the school grounds, or on excursions outside of the school.

Security is our top priority and we ensure that students are always in safe areas. All our campus locations are safe and secure places to stay and learn.

Our staff are professional teachers vetted and trained to work with young learners. There are first aiders at the schools at all times and access to medical professionals.

Each accommodation house has a ‘parent’ or supervisor who students meet with every day. If your child needs to talk to someone about any issue they have, their house ‘parent’ is always there to listen, as are all International House staff members.

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I booked a course and I need to cancel it. What happens now?


Once a course has been confirmed by International House London the initial deposit will be lost in the event of a cancellation. At our discretion, this may be offset against the booking of a further group/individual by the same agents.

Fees are not refundable less than 28 days before the start of the course.

Cancellations must be made in writing – by letter, fax or e-mail. Agents should ensure that they arrange full insurance cover for these cancellation conditions.

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Can't find the answer to your question? Please email your question to younglearners@ihlondon.com