Read our frequently asked questions

Yes, the school reopened on Tuesday 01 September 2020 and has remained open.

During the most recent lockdown in November, education was still considered essential by the UK government and schools remained open.

The national lockdown has now been lifted. Safety restrictions remain in place across the UK. London is in Tier 2, the same as most other places in the UK. What you can and can’t do in Tier 2.

The national lockdown has now been lifted. Safety restrictions remain in place across the UK. London is in Tier 2, the same as most other places in the UK.

What you can and can’t do in Tier 2.

The aim of the restrictions is to reduce contact with other people and contain the spread of Covid-19, keeping everyone safe.

You can:

  • Attend school
  • Exercise outdoors, such as going for a walk
  • Visit an outdoor public space
  • Meet people anywhere outdoors in groups of a maximum of 6. You can now meet people outside that are not in your household or support bubble. Stay socially distanced.
  • Meet people inside only if they are part of your household or support bubble (ask the school if you are not sure about this).
  • Go out shopping (follow all safety precautions: socially distance, wear a mask, use hand sanitiser)
  • Visit an indoor public place either by yourself, or with someone in your household or support bubble
  • Cafes and restaurants are open for takeaways
  • Cafes and restaurants are open for indoor eating with members of your household or support bubble ony. You can only drink in a pub if you are also having a substantial meal.
  • Attend any medical appointments needed
  • If you live on your own, you can form a support bubble with one other household. This means you can meet them inside, including at their home or yours. The support bubble has to stay the same. You can’t change the people in your support bubble.

You can’t:

  • Meeting people inside who are not in your household or support bubble is not allowed. This includes indoors in public places such as cafes and restaurants. This does not include school which you can still attend.

If you are staying in Chapter Highbury each group of up to 5 residents sharing a kitchen are considered one household and this means you can socialise together indoors or outdoors. You must not mix with any other households indoors.

If you are staying at Chapter Kings Cross, where students have individual studios, you can elect one other person to mix with in a support bubble indoors and outdoors. Your support bubble must be organised through your Chapter Community Team.

Remember: Hands, Face, Space

  • Hands – wash your hands regularly and for 20 seconds each time
  • Face – wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet
  • Space – stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors)

Full details of what you can and can’t do in Tier 2.

If you are unsure of anything, please just ask us. Everyone at the school is here to help you.

Yes, all our London courses are running and our online courses are also available.

Watch our video on the new safety measures in place at our school.

The new safety measures will ensure students can learn safely together, while maintaining social distancing:

  • Our large, spacious classrooms enable social distancing
  • Break times are staggered so students are not moving around the corridors or in communal areas at the same time. Teachers advise of break times on arrival.
  • The locations of classes are staged across different floors to ensure separation is maintained between different classes
  • One-to-One lessons are held in classrooms big enough to socially distance
  • Classrooms are sanitized after each session
  • Hand sanitizer is available on each floor
  • Hand sanitizer is available in each classroom
  • One-way system for using the two stairwells (this will be signposted and explained)
  • Maximum of 2 people at a time in the lift
  • The school building is cleaned and sanitized every day with sweeps every hour
  • Hallway doors are open to aid ventilation and so students and staff don’t need to touch the doors
  • Classrooms doors are left open for ventilation and to minimise contact with surfaces
  • Online and digital resources are used instead of physical hard copies of materials
  • Students have their own personal course book
  • Reception has a screen between students and staff, with reception staff wearing masks
  • Teachers wear masks and maintain social distancing in classrooms
  • All students and staff are required to wear masks in communal areas
  • Students will be encouraged to wear masks in classrooms, if they are able to.
  • CELTA classes will be in the conference room to accommodate 15 trainee teachers, teaching practice students, and course tutors. A video link will be offered for the teaching practice observations.
  • We have changed the times of some of our lessons, so you can travel when it is quieter. See question 10 for more details.

We are keeping up-to-date and will follow all NHS and government advice as it issued.

  • Day 1 inductions will be online, with a virtual tour of the school building and how to access it
  • Registration will be completed digitally
  • We will ask for photos of passports to be sent digitally pre arrival
  • All language level testing will be done online pre arrival
  • The speaking placement test will be conducted online pre arrival
  • Students will be asked to declare whether they have felt unwell prior to arrival
  • Some students may have to quarantine on arrival in the UK. If this happens, we will make sure they are looked after and they will receive 2 weeks free accommodation and 2 weeks free live online learning and social activities, until they can join us in the school in person.
  • Many countries are on the UK government’s safe list and people travelling from those countries will not have to quarantine on arrival in the UK. You can see the full list and keep up-to-date on the latest information from the UK government at: gov.uk/guidance/coronavirus-covid-19-travel-corridors. You will receive a warm welcome on arrival in the UK from us either way.

Many countries are on the UK government’s safe list and people travelling from those countries will not have to quarantine on arrival in the UK.

Keep up-to-date on the latest quarantine list from the UK government at: gov.uk/guidance/coronavirus-covid-19-travel-corridors.

You will receive a warm welcome on arrival in the UK from us either way.

Some students may have to quarantine on arrival in the UK. If this happens, we will look after you. 

You will receive 1 week free accommodation and 1 week free live online learning and social activities.

This is valid for people who have already booked and new bookings. You will receive the 1 week free on top of your booking, in addition to your face-to-face course.

To qualify, you need to book a minimum of 4 weeks face-to-face.

If you are asked to quarantine, then you can do that at one of our student residences, of your choice, or with your homestay host. All under 18s will be in homestay.

You will need to give border control the address of where you are staying and how you are travelling there (you can book a private transfer to the residence through IH London). Your homestay host or IH London staff if you are in a residence will provide support and help with food and other items that you need while quarantining.

You can learn online with IH London teachers and classmates until you can join us at the school.

All our usual accommodation options are available: both student residences and homestay.

View all accommodation options

Find out more about the new safety measures in student residences.

If you are staying in Chapter Highbury each group of up to 5 residents sharing a kitchen are considered one household and this means you can socialise together indoors or outdoors. You must not mix with any other households indoors.

If you are staying at Chapter Kings Cross, where students have individual studios, you can elect one other person to mix with in a support bubble indoors and outdoors. Your support bubble must be organised through your Chapter Community Team.

Residences

  • At the residences all common areas remain closed
  • 24 hour staffing for any assistance needed
  • Students will have their own kitchenware for shared kitchens. A self-managed rota system will be in place for kitchen use.
  • Shared kitchens will be deep cleaned once a week
  • No visitors are allowed in residences
  • As before, over 18s only in residences
  • If you need to quarantine at any point during your stay, IHL will provide support and help with food and other items that you need.
  • If you are staying in Chapter Highbury each group of up to 5 residents sharing a kitchen are considered one household and this means you can socialise together indoors or outdoors. You must not mix with any other households indoors.
  • If you are staying at Chapter Kings Cross, where students have individual studios, you can elect one other person to mix with in a support bubble indoors and outdoors. Your support bubble must be organised through your Chapter Community Team.
  • You must not meet socially with friends indoors unless they are part of your household or pre-agreed support bubble, this includes in your room or communal areas.
  • Ensure you follow the social distancing guidelines that are clearly marked out to allow for two metres between you and a fellow resident.
  • You must also wear a mask when moving around the building and make use of the hand sanitising points.

Homestay

  • Host families will follow all government guidelines on social distancing
  • One student per household
  • Hosts will ensure communal areas are maintained to a high degree of cleanliness
  • If you need to quarantine at any point during your stay, hosts will provide support and help with food and other items that you need.
  • Your homestay family counts as one household and you can mix together indoors or outdoors.

The airport transfers will be in taxis allocated for IH London and will have a partition between the passenger and the driver. The taxis will be sanitized after each passenger journey.

For now, we won’t be offering shared transfers from the airport, unless you are arriving with someone and request to book a transfer together.

We have changed the times of some of our lessons, so you can travel when it is quieter.

  • General English 15: 09.45 – 12.45
  • General English 20: 09:45 – 12:45 and 13:30 – 14:25
  • General English 25: 09:45 – 12:45 and 13:30 – 15:30
  • IELTS 15: 13: 15  – 16:15
  • IELTS 20: 12:00 – 12:55 and 13.15 – 16.15

 The safety of our students is our priority.

You can walk to the school from our student residences:

  • Chapter Kings Cross is a 30-minute walk
  • Chapter Highbury is a 60-minute walk

We will provide walking maps and you can see the sights of London along the way.

Public transport is still running, if you would prefer to take a bus or the tube. Make sure to socially distance from others, wear a mask, use hand sanitiser and wash your hands thoroughly afterwards.

We are currently running our social programme online, with a new online activity every weekday.

Examples include:

  • Who wants to be a millionaire style quiz
  • English conversation club
  • Karaoke

You can:

  • Attend school
  • Exercise outdoors, such as going for a walk
  • Visit an outdoor public space
  • Meet people anywhere outdoors in groups of a maximum of 6. You can now meet people outside that are not in your household or support bubble. Stay socially distanced.
  • Meet people inside only if they are part of your household or support bubble (ask the school if you are not sure about this).
  • Go out shopping (follow all safety precautions: socially distance, wear a mask, use hand sanitiser)
  • Visit an indoor public place either by yourself, or with someone in your household or support bubble
  • Cafes and restaurants are open for takeaways
  • Cafes and restaurants are open for indoor eating with members of your household or support bubble ony. You can only drink in a pub if you are also having a substantial meal.
  • Attend any medical appointments needed
  • If you live on your own, you can form a support bubble with one other household. This means you can meet them inside, including at their home or yours. The support bubble has to stay the same. You can’t change the people in your support bubble.

You can’t:

  • Meeting people inside who are not in your household or support bubble is not allowed. This includes indoors in public places such as cafes and restaurants. This does not include school which you can still attend.

If you are staying in Chapter Highbury each group of up to 5 residents sharing a kitchen are considered one household and this means you can socialise together indoors or outdoors. You must not mix with any other households indoors.

If you are staying at Chapter Kings Cross, where students have individual studios, you can elect one other person to mix with in a support bubble indoors and outdoors. Your support bubble must be organised through your Chapter Community Team.

London has many parks and green spaces for you to enjoy with new friends. Did you know London has 3,000 parks that are open to the public? There are also eight royal parks in the city.

There are also so many landmarks and famous sights in London to enjoy from outdoors: Buckingham Palace, Piccadilly Circus, Chinatown, Trafalgar Square, London’s iconic Tower Bridge and Millennium Bridge, the Houses of Parliament, Big Ben, The Beatles Abbey Road zebra crossing, street artists in Covent Garden – the list goes on!

Remember: Hands, Face, Space

  • Hands – wash your hands regularly and for 20 seconds each time
  • Face – wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet
  • Space – stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors)

Full details of what you can and can’t do in Tier 2.

If you are unsure of anything, please just ask us. Everyone at the school is here to help you.

Food shops are open. Cafes and restaurants offering prepared food for takeaway or delivery are also open.

We are in central London and you will still have your choice of food. 

Cafes and restaurants are open for indoor eating with members of your household or support bubble ony. You can only drink in a pub if you are also having a substantial meal.

Face masks must be worn inside shops and takeaway places. You need to wear a face mask when you are moving around a restaurant, but can take it off when you are seated at your table.

Students need to let us know immediately if they feel unwell.

They can notify us by call, WhatsApp, text or the IH London emergency number. Full details will be given in their starter pack.

We have protocols in place for this situation and will make sure the student who is ill is well cared for, and that other students are safe.

Yes, we are still running our online courses. They have been very popular and are now part of our permanent range of courses.

Our online English courses are a great way to prepare for your trip to the UK and to keep practising your English after you return home. They are also a great alternative if you are unable to travel. View our online English courses

You can also learn a different language in the most convenient way for you: online Foreign Language courses.

We are here to help you learn in the best possible way for you. We’d like to hear from you if you have any other questions about visiting us or anything else we can help you with.

Contact us on sales@ihlondon.com

Student support available

Our staff are available to help you.

Contact student services:
info@ihlondon.com
020 7611 2400 (Select option 4 to speak to student services)
All current students also have the emergency student welfare mobile phone number

Contact the accommodation team: accommodation@ihlondon.com

Contact the student welfare team: welfare.officer@ihlondon.com

 

Further updates

We are here for your safety and well-being. We will continue to monitor the situation very closely, keeping you up-to-date. If you have any concerns at all, please speak to us.

Everyone at IH London wishes you and your loved ones health and happiness, now and always.

UK Government offical advice on what you can and can’t do

National Health Service (NHS) latest advice on Coronavirus

Our story

Our story began in 1953, with our founders John Haycraft (CBE) and his wife Brita Haycraft who started a school because they believed in international communication and building communities across cultures.

Who we are

Free resources for you

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