An online customer service course for language schools

 
This course looks at different aspects of customer service in a language teaching organisation.

 

During the module you will:

 

  • examine customer expectations, including ways you can discover and manage these
  • explore all aspects of the customer journey, and consider how this can be improved in your organisation
  • evaluate how you can incorporate quality standards in all aspects of your organisation
  • look at what can lead to failure in quality standards, and how you can rectify this

 

This is part of the Certificate in Academic Management and the Diploma in Academic Management

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  1. Course selection
  2. Personal details
  3. Transfer
  4. Accommodation
  5. Insurance
  6. Confirm & pay

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Managing Customer Service – Online
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Why study with us?

We are in the top 1% of UK language schools, judged by the latest British Council inspections, and we have been named best value school in London.

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