Managing Customer Service - Online

Managing Customer Service

This module looks at different aspects of customer service in a language teaching organisation.

During the module you will:

  • examine customer expectations, including ways we can discover and manage these
  • explore all aspects of the customer journey, and consider how this can be improved in your organisation
  • evaluate how we can incorporate quality standards in all aspects of our organisation
  • look at what can lead to failure in quality standards, and how we can rectify this

Course details

  • Minimum English level: C1+/C2
  • Minimum age: 21
  • Module lenghts: 6 weeks
  • Cost: £350.00
  • Start dates: 14 July 2019

Book this course

Managing Customer Service - Online

Course Fee:
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Total: £350.00loading