IELTS FAQ

EC IELTS FAQs

Can't find the answer to your question? Call us on +44 (0) 20 7611 2484 or email your question to ielts@ihlondon.com

How do I apply for an IELTS test?


You can apply for an IELTS test online, by post or in person.

To apply online, visit the IELTS registration page. You'll also need to upload a copy of your passport or EU Identity Card. More information is available on our IELTS registration page.

To apply by post, download an IELTS Application Form and post it to the address below along with a copy of your passport or EU Identity Card.

IELTS Office
International House London
16 Stukeley Street
London
WC2B 5LQ

To apply in person, visit the IH London IELTS desk between Monday and Friday from 10.30 - 11.30.

To prevent your application being delayed it's vital you read the important IELTS test information before you start the registration process.

Back to top

Should I take the Academic or General Training Module?


You should speak to the institution that has requested an IELTS test from you and ask which one they require, but as a guideline:

  • The Academic module is for people who want to study an undergraduate or postgraduate degree course, or who wish to register with a professional body.
  • The General Training module focuses on basic survival skills in a broader social and educational setting. General Training is suitable if you are joining a training programme or doing work experience in English speaking countries, but is not designed for degree level. This module is also suitable for those wishing to emigrate to Australia, Canada, New Zealand and the UK.

Back to top

I’d like to order practice materials. What do I do?


You can buy the Official IELTS Practice Materials by completing this form and sending it to us. Once we have taken your payment, we will send the materials to the address provided.

Download the practice materials order form

Back to top

I've applied but haven't received my confirmation letter. Where is it?


It takes around 5 days for us to process your application. Once processed, we will email you a confirmation letter that contains your test date(s), important information about the exam, payment confirmation, a map to the venue and a timetable of events. Please make sure you check your email inbox, and junk inbox, for your test date confirmation email.

During busy periods it can take over 5 days for us to process your application and email your confirmation letter. If you haven't heard from us after 10 days and are concerned, please contact us.

Back to top

How do IELTS band scores relate to the Common European Framework (CEF) levels?


For information on this read What IELTS scores correspond to the European Common Framework? on the IELTS Test Practice website.

Back to top

What proof of identification can I use?


On the day of the IELTS test you must present an original and current passport. We cannot accept photocopies (even if they are certified copies from a Solicitor) or letters from the Home Office. You will not be able to sit your exam without a valid passport.

If you are an EU citizen, you may use your National ID card for registration instead of a passport. Only EU citizens can present their National ID card instead of a passport.

On the day of the test, you must present the same identification document you used when you completed your application form.

Back to top

I need to send my passport to the Home Office, but I have my IELTS test coming up - what should I do?


If you have already sent your passport away, you should contact the Home Office and request to have it returned to you for the exam day. 

IH London is not able to make or accept certified copies of passports.

If you do not have your original passport on the day of the exam, you will not be allowed to sit the exam.

EU citizens can use their EU ID card, they must use this card to register AND bring it on the day of the exam.

Back to top

What if I’m late for the test or can’t make it due to an emergency?


On the day of your test, registration is at 9am. Unfortunately, candidates who arrive late for registration will not be allowed to take the test and will lose their test fee.

If you cannot attend the test because of a medical emergency, you must provide us with a medical certificate (a letter from a GP, Hospital or a walk-in clinic) within five days of the missed test. The letter must clearly state the reason why you were unable to attend the IELTS test and must be appropriately dated. Please scan and email the letter to ielts@ihlondon.com together with a medical grounds transfer form.

Back to top

Can I transfer my test to a different date?


You are able to transfer your test date to another available day, or another venue, free of charge, up to 1 working day before the test.
We must receive your refund form by the deadline for the request to be considered.
Deadlines for transfers
• Thursday by 5pm before Saturday tests
• Tuesday by 5pm before Thursday tests

No transfers will be processed after the deadline unless a valid mitigating circumstance can be presented with acceptable evidence.

 

Back to top

I need to cancel my test. What do I do?


We are able to issue refunds and transfers without charge up to 14 days after you have booked your test or up to 1 working day before the test date (whichever one comes first).

After your 14 days have expired and up to 1 working day before the test, you may cancel but will be charged an administration fee.

We must receive your refund form by the deadline for the request to be considered.

Deadlines for refunds
• Thursday by 5pm before a Saturday test
• Tuesday by 5pm before a Thursday test

No refunds will be processed after the deadline unless a valid mitigating circumstance can be presented with acceptable evidence.

Back to top

Are there any age restrictions?


The IELTS test is not recommended for candidates under the age of 16. International House London IELTS Centre can not accept applicants under the age of 16. If you are under 18, we require permission from your parent or a legal guardian to allow us to capture your photo and finger scan during the registration process on the exam day. Please download an IELTS Consent Form, which can be found here. You must bring your completed Consent Form to your test, if you do not bring your form you will not be allowed to take the test.

Back to top

Does the test day photograph apply to minors?


As the test day photo is an integral part of the identity verification process, every candidate, including minors, must have the test day photo taken without exception. The IELTS test is not recommended for, and is not suitable for, anyone under 16.

Back to top

 

Special Requirements


If you require a modified version of IELTS (i.e. braille papers, enlarged font, special CD for Listening, etc.), you must give the test centre three months’ notice. If your circumstances require special arrangements to be made, (i.e. extra time, headphones for Listening, etc.) you must give the test centre a minimum of 6 weeks' notice. Please be aware that you will be requested to provide a medical evidence to support your claim. The medical report should be written in English and within a period of two years before the test date, by a medical professional..

Back to top

 

When do I get my test results?


Test results are posted from our offices by first class post on the 13th day after you take the test. Please allow a few days for UK post or a week for international post for the results to reach your address.

We have to wait 2 weeks for UK post or 3 weeks for international post before we can consider your certificate lost.

If you think your certificate is lost in the post, please contact us.

You can also check your results online.

Please note, if you haven't received your certificate you must report it as lost within 3 months of your test. We are unable to issue replacement certificates over 3 months after the date of your test.

Back to top

Can I check my results online?


Yes, your results will be released online 13 days after your test and you can check your results online up to 27 days after your test. You will need to provide the following information to check results online:

  • Test date
  • Date of birth
  • ID number (passport/ID number)
  • Candidate number

See the online result checker to check your results.

Back to top

Can I collect my results?


You can collect your results from our office on the 13th day after you take the test. The IELTS desk is open between Monday and Friday from 10.30 - 11.30. Please note, you must bring your passport or EU Identity Card with you if you wish to collect your results in person.

Back to top

Can I send someone to collect my results for me?


Candidates can authorise another person to collect their results for them as long as the person collecting has been given written authority by the candidate and can prove their own identity (passport or EU identity card only).

The person collecting your results must bring the following to collect a TRF:

Results can only be collected during our visiting hours: Monday to Friday, 10:30 - 11:30.

Back to top

I need to send copies of my results to a university or government office. What do I do?


On your application form you can request up to five copies of your test results to be posted to educational institutions, government bodies or an employer at no extra cost. The relevant addresses should be provided in the IELTS test application form.

If you have already taken your test and would like to request additional copies, download the Additional Copies of Results form, there is a charge of £20 per certificate.

Back to top

I've lost my Test Report Form - what should I do?


We can only issue one test report form to each candidate and cannot replace it, so please be careful not to lose it.


If you need to provide a copy to an institution, (for example a university or immigration office), you can use the Additional Copies of Results form to request an institution copy. Each institution copy costs £20 and will be sent directly to the institution.

Back to top

I want to appeal my test result. What do I do?


If you think your test results are wrong and want to appeal, you'll need to follow the Enquiry on Results (EOR) procedure. To have one or more components of your test re-marked you'll need to download and complete an Enquiry on Results EOR form. Please send the completed form to us by post and include your original Test Report Form and the £80 fee. The form must be returned within six weeks of your test date.

Once we receive your form and payment, we will send the appropriate test materials to the British Council to be remarked. The British Council will inform us of their decision within 8 weeks; we will then tell you the outcome of your appeal. If your score changes as a result of the remark, you will be refunded the £80 fee and will be issued with a new Test Report Form. If your score does not change, you will lose your £80 fee.

Download Enquiry on Results form

Back to top

I’d like to complain about the service provided by IH London. What do I do?


If you are unhappy with any aspect of the International House London IELTS Test Centre service and wish to make a complaint, you can do so by sending a letter of complaint to our office detailing the problem. Alternatively, you can complete a Candidate Complaint Form on the day of your test. Any complaints about the test day itself should be made on the day of the test

Back to top

Request Forms - IELTS


Additional Institution Copy

 A form to request additional copies of your TRF to be sent to institutions on your behalf. There is a charge of £20 per institution to add institutions after initial registration (5 free institution copies can be given when requested at the time of registration as part of the online booking process)


Download the form from here.

 Authorisation to Allow Collection of Your TRF By Another Person

 This form must be completed to allow another person to collect your certificate on your behalf in person from International House London.

Download the form from here.

 Cancellation/Refund Form

 To request a test cancellation and a refund. Administration charges may be incurred if your request is received 14 days after your initial payment.

Download the form from here.

 Candidate Complaint Form

 For candidates wishing to raise an issue of their experience with their IELTS exam with IH London.

Download the form from here.

 Emergency Cancellation or Transfer Form

 For test takers who missed the normal cancellation deadline but are not able to sit the test due to issues outside of their control (e.g. medical emergencies). Must be submitted with supporting evidence at least 5 business days after the test date.

Download the form from here.

 EOR Request Form

 For requesting a remark. Must be accompanied by your TRF and £80 fee (refundable if there is a change in score after the remark).

Download the form from here.

 IELTS Consent Form (under 18 test takers)

 Mandatory requirement for test takers under the age of 18.

Download the form from here.

 Lost/Damaged TRF Replacement Form

 For requests for a replacement TRF, in the event that your original is lost or damaged. There is a fee of £20 applied. We will only issue 2 replacement copies of your TRF and will not replace TRFs for tests over 2 years ago.

Download the form from here.

 Practice Materials Order Form

 To order practise materials outside of the registration process.

Download the form from here.

 Test Transfer Request Form

 To request a transfer to a new test date or test location after booking (where available).

Download the form from here.

Back to top