Location: Covent Garden, London

Contract: Full-time

Salary: £26,000 – £28,000 per annum depending on experience

Benefits: Comprehensive Package including Excellent Annual Leave

 

 About International House London:

Founded in 1953, International House London is a pioneer in language education, teacher training, and cultural exchange. We serve over 10,000 students annually through a wide array of language courses and are a key stakeholder in a global network spanning over 45 countries. Our mission is to unite people through language, fostering mutual understanding and unlocking human potential. Learn more about our dynamic community and our vision for the future at IH London.

 

The Role:

As an IT Technical Support Officer, you will play a crucial role in maintaining the seamless operation of our IT infrastructure. You will provide first and second-line support, handling daily operations related to IT hardware, software, and AV systems. Your expertise will support our educational mission, ensuring all technical resources are optimally functioning for both staff and students.

 

Key Responsibilities:

• Troubleshoot and resolve issues related to Windows Desktop and Server OS, including DHCP, DNS, Group Policy, and Active Directory.
• Address hardware, software, and network issues efficiently, ensuring minimal downtime.
• Provide ICT training/guides to staff when required; Respond to user enquiries and provide technical guidance and advice; Set up new starters, including an IT induction; ID cards configuration.
• Perform routine maintenance tasks, such as system updates, virus scans, and data backups; ensure all CCTV and security systems are monitored and maintained; Documenting repairs/logs.
• Communicate complex technical issues clearly to non-technical staff, fostering a supportive technology environment.
• Maintain professionalism in all aspects of your work, from appearance to communication, setting a standard within the IT team.

 

What We’re Looking For:

• A diploma or certification in IT, or relevant equivalent qualification/experience.
• Strong background in IT with proven ability to troubleshoot and resolve technical issues.
• Good understanding and a working knowledge of Microsoft 365 Admin, SharePoint, Power Automate; Zoom, Adobe license management.
• Exceptional analytical skills with meticulous attention to detail.
• Ability to work collaboratively within a team and manage time effectively, prioritizing tasks to meet deadlines.
• Strong customer-focused communication skills and a commitment to professional integrity and confidentiality.

 

Why You Should Apply:

• Be part of a respected institution that values innovation and quality in education.
• Collaborative and inclusive work environment that encourages professional growth and learning.
• Opportunity to work in the heart of London with a team dedicated to advancing global communication and education.

 

What We Offer:

• 30 days of annual leave + 8 Bank Holidays
• Fun and friendly working environment
• Free language training for IH courses
• Perks at work
• 20% off all food and drink at the onsite Café
• Health Cash Plan
• Pension
• EAP by Bupa
• Cycle to work scheme

To access the job description for the role, please click here. 

 

Apply Now:

Ready to contribute to a team that’s making a real difference? Submit your CV and a cover letter detailing your fit for the role to recruitment-team@ihlondon.com. We are eager to welcome a forward-thinking IT Technical Support Officer to our dedicated team!

 

Please note that if you are successful at the interview stage all offers are subject to a right to work in the UK eligibility check, us receiving two references, a Disclosure and Barring Service Check and Police Check (if living abroad) that are considered satisfactory to IH London. 

We encourage fairness and equality in our Recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person: Internal members of interview panels are informed about the company’s recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature. 

 

International House London’s Values: 

Ethical, Inclusive, Innovative, Passionate, Professional