By making a booking with International House Trust Ltd (trading as ‘International House London or IHL’) you agree to the terms and conditions as set out below and understand how your data is used as part of our privacy policy. Unless specifically agreed in writing, these conditions have precedence over any other communications. If you have made a booking using an Educational Travel Operator (ETO), please check with them as additional terms may apply to your booking. For an overview of our school policies please visit: https://www.ihlondon.com/policies.
Accommodation, transfers and insurance
1.0 Insurance
IHL recommends all adult students to obtain substantive cover for their stay in the UK. Individuals booked on our young learner courses have fully comprehensive travel insurance included. Please see policy wording for more information. Optional insurance cover is available for group bookings on request.
1.1 Airport and railway station transfers for adults
IHL offers a range of arrival and departure services. Transfer fees must be paid at least two (2) weeks before the transfer date. Refunds for cancelled transfer services are only considered where cancellations are made 72hrs ahead of the booked transfer time. Cancellations made within 72hrs of the intended transfer time are non-refundable. Students booking private airport transfers with IHL will be collected and dropped off at the arrivals and departure halls. On arrival, the driver aims to be in the arrivals hall 60 minutes after the plane lands. The maximum scheduled wait time is two hours from when the plane lands to the departure of the transfer; on departure, arrival at the airport / station is no more than four hours before the scheduled departure of flight. For late arriving passengers additional wait fees may apply which will be collected once in school. Current transfer fees are outlined here: www.ihlondon.com/new-price-list/
1.2 Airport and railway station transfers for Young Learners
A shared transfer service is operated for our Young Learner programmes. Please consult the Young Learner section for more details.
2.0 Accommodation for Adults (16+)
2.01 Accommodation booking
If you book a student residence or homestay accommodation with IHL, you will need to pay 28 days in advance of your arrival date. Accommodation can only be provided for students that are booking a course that has a minimum of 15
timetabled lessons per week. Accommodation can only be offered in full week increments (Sun-Sun) and stays cannot exceed the course duration in weeks. Accommodation rates, booking fees and supplements can be found in the Dates & Fees section of the website.
2.02 Accommodation Confirmation
Your accommodation is not confirmed until full payment is received. We charge a non-refundable accommodation booking fee to cover our costs in finding you suitable accommodation, either in a student residence, homestay accommodation or a hotel or apartment. This fee is non-refundable where accommodation is cancelled for any reason. No official accommodation confirmations are issued until full fees have been paid.
2.03 Third-party Accommodation
In some circumstances IHL may source your accommodation via an accredited accommodation agency. Students with accommodation booked may be denied access to their chosen accommodation where any fees are outstanding on arrival. IHL reserves the right to release any unpaid (provisional) room reservations, without prior warning, where full fees have not been received within four (4) weeks of the intended check-in date. All deposits are non-refundable.
Residence bookings made via a third-party agency may be governed by separate terms and conditions which will be communicated to you before booking. In circumstances where IHL needs to downgrade a student to an accommodation type of lesser value the difference in fees will be refunded. In the case of IHL being unable to fulfil a confirmed accommodation booking a full refund will be made or a suitable alternative will be provided.
2.04 Age Restrictions
IH London can only accept bookings for under 18 students with suitable accommodation arranged. We strongly encourage under 18’s to stay in homestay accommodation arranged by the school. Under 18’s cannot stay in a hotel/ residence booked independent of IHL unless they are with a responsible adult. IHL reserves the right to cancel the course, without refund, for any student that is not housed according to these conditions.
2.1 Postponing or cancelling your accommodation
If you decide to postpone or cancel your accommodation, you must provide written notification by email to accommodation@ihlondon.com. For accommodation postponements or cancellations where the full fees have been received, any charges will be deducted from the refund value equivalent to the portion of unused accommodation. For postponements or cancellations where the accommodation fees
are still outstanding, a new invoice will be raised for any applicable charges. For changes where the duration of stay is less than the applicable notice periods outlined herein, penalty weeks may be chargeable. Any refunded accommodation is payable in weekly blocks, no pro rata refunds are to be applied for partial weeks. A week is considered to be Sunday-Sunday as per our check-in and check-out days.
All requests to postpone or change your accommodation are subject to availability and a fixed change fee of £25 plus any applicable charges as outlined.
2.2 Postponing your stay
For accommodation postponement requests the following notice period and terms apply:
2.21 Residence (adults)
· 42 or more days prior to check-in: permitted without charge
· 21-41 days prior to check-in: permitted with charge equal to one week’s stay
· 7-20 days prior to check-in: permitted with charge equal to two week’s stay
· Within 7 days of check-in: permitted with charge equal to three week’s stay
2.22 Homestay (adults)
· 28 or more days prior to check-in: permitted
· 7-27 days prior to check-in: permitted with charge equal to one week’s stay
· Within 7 days of check-in: permitted with charge equal to two week’s stay
All requests to postpone and change accommodation are subject to availability. Please email accommodation@ihlondon.com for more details.
2.3 Cancelling your stay
For accommodation cancellation requests the following notice period and terms apply, no change fees are applied for accommodation cancellations.
2.31 Residence (adults)
· 42 or more days prior to check-in: permitted without charge
· 21-41 days prior to check-in: permitted with charge equal to three week’s stay
· 7-20 days prior to check-in: permitted with charge equal to four week’s stay
· Within 7 days of check-in: permitted with charge equal to five week’s stay
· On or after check-in date: permitted with charge equal to six week’s stay
2.32 Homestay (adults)
· 28 or more days prior to check-in: permitted without charge
· 7-27 days prior to check-in: permitted with charge equal to one week’s stay
· Within 7 days of check-in: permitted with charge equal to two week’s stay
· On or after check-in date: permitted with charge equal to three week’s stay
2.4 Accommodation for Young Learners (8-11 & 12-17)
Please consult the Young Learner section for more information.
2.5 Variation to Fees
Accommodation fees are subject to change and stays may attract variable rates depending on dates. Please consult Dates & Fees for more information on fees and validity periods.
By making a booking with International House Trust Ltd (trading as ‘International House London or IHL’) you agree to the terms and conditions as set out below and understand how your data is used as part of our privacy policy. Unless specifically agreed in writing, these conditions have precedence over any other communications. If you have made a booking using an Educational Travel Operator (ETO), please check with them as additional terms may apply to your booking. For an overview of our school policies please visit: https://www.ihlondon.com/policies.
Learn English
1.0 Course availability and suitability
Every attempt will be made to place you on the course of your choice. For some courses, placements are not guaranteed until the appropriate entrance test has been taken. Please check the appropriate course literature for admission requirements. In the event of insufficient applications for a course, IHL reserves the right to offer an alternative course of equal value or a refund, in this case IHL will endeavour to notify affected candidates of any changes at least one working week prior to course commencement.
1.1 Age
Our minimum publicised age for integrated lessons at IHL is a follows:
- General English (GE) School: 16 years
- Executive English (EX) School: 21 years
IHL reserves the right to admit under 16’s on GE courses and under 21’s on EX courses providing appropriate risk assessments and safeguarding measures have been carried out. Closed group provision for students aged 8 or more can be made on request and will be assessed accordingly. Any IHL student under the age of 18 is required to book IHL contracted accommodation or provide address and contact details for their place of stay if booked independently. Accommodation not provided by IHL for under 18s may be inspected as part of a risk assessment for minors. If found to be unsuitable, IHL reserves the right to cancel the course and any refund due would be processed in accordance with section 8.0
1.2 Code of Conduct
Students are expected to uphold levels of decency and respect in their behaviour and attitudes to learning. Acts of violence, intimidation, aggression, as well as other anti-social behaviour deemed unacceptable towards other students, visitors or members of staff are not tolerated. We reserve the right to dismiss any student (from their course and/or accommodation) whose standard of conduct is unsatisfactory. We do not refund any course or accommodation fees in cases of expulsion or where the student is excluded from aspects of their course as a result of unsatisfactory conduct. All students are liable for loss or damage to school property for which they are responsible. Students in the General English and Executive English school are to adhere to the Student Agreement as published in the Student Handbook. Please visit https://www.ihlondon.com/policies for an overview of our school policies.
1.3 Attendance and student holidays
Students on courses of twelve (12) weeks or more may take one (1) week of holiday for every twelve (12) weeks booked. Holidays must be booked at least seven (7) days in advance and cannot be taken during fixed-date exam preparation courses such as IELTS or Cambridge preparation courses. Students are expected to attend lessons regularly and on time. No refunds will be provided for lateness or unauthorised absence. According to our Lateness Policy students will not be able to enter their class should they arrive any later than 15 minutes after the scheduled start time, they will be able to rejoin their class after the next scheduled break.
1.4 Public Holidays
Unless otherwise stated there are no classes on public holidays in England. Course fees are not pro rata for weeks where bank holidays take place. Partial refund requests for lessons missed due to public holidays will not be considered. Please view school closure dates here.
2.0 Visa & immigration regulations
It is the student’s responsibility to ensure that they have the correct visa for the length of their course. We are not responsible for complications arising from failing to obtain an appropriate visa. To comply with UKVI regulations, we may require additional background and financial information for all applicants before issuing the supporting documents for a Student Visa. Any such collected data will be managed according to our privacy policy.
Visa supporting documentation can only be provided with a deposit or full fee payment in respect of your chosen course.
For the latest information about studying in the UK, see Getting a Visa or visit the UK gov website https://www.gov.uk/check-uk-visa. IHL is a Student Visa Sponsor under the UKVI’s points-based system (Sponsor licence no. 5BY3ENNA5).
The school has a legal obligation to collect and maintain application information, including passport and visa data. For Student Visa holders, the school has an obligation to inform the Immigration Authorities (UKVI) about students whose attendance falls below the standard required by their visa. We are not able to extend a course beyond the length of the current visa. A course may be terminated at any point (without refund) if a participant is found not to have a valid visa to study in the UK or breaches the conditions under which they are in the UK.
For those needing a visa to study it is important that you apply for a visa well in advance of the start dates of your course. Late application may mean that you lose your place on a course. You must confirm that you have the visa at least seven (7) days before the course start date. After that time, we may release your reserved course and/or accommodation to another student if the full fees have not been paid.
If a visa application is unsuccessful, yet all documentation was correctly submitted, we will offer a course fee refund (excluding registration and refund handling fees) following receipt of a copy of the visa refusal letter. Refunds will not be considered without this document. Any accommodation cancellations made due to visa refusal will be subject to conditions as outlined in our Accommodation section.
3.0 Course Bookings
IHL only accepts bookings made via our website, course booking link(s) or application form. Bookings made via a third-party ETO (Educational Tour Operator) will only be accepted from officially registered affiliates. For more information on making a booking please email sales@ihlondon.com
3.1 Payment of fees and deposits
Course bookings require full and upfront payment 28 days prior to the intended start date. For bookings made within 28 days of the intended commencement date immediate payment is required. If not paid via our online booking system, an invoice will be raised and sent for payment. We do not allow students that owe any fees to attend classes. Bookings are not confirmed, and therefore only provisional, unless the full course fees have been received. Where payment via bank transfer is made you are responsible for any associated bank transfer fees. Bank transfers should include the student ID number as a payment reference.
Arriving students with an outstanding balance will be asked to make full payment before being admitted to their course. IH London reserves the right to suspend the student from any course should any outstanding fees be owed post arrival.
Deposit options for courses booked with or without accommodation are displayed in the online booking portal. No official course confirmations including visa supporting documents are issued without receipt of payment. Official course and accommodation confirmations are issued once full fees have been paid.
Any group or bespoke bookings are governed by separate payment terms as outlined in the Service Level Agreement (SLA) applicable to the group booking.
3.2 Special offers
Any promotional special offers or campaigns are subject to additional booking terms which are made clear at the time of issue. Special offers cannot be applied retrospectively to existing bookings which are made prior to the eligible booking period for a given promotion. Promotions cannot be combined under any circumstances. IHL reserves to right to refuse or discontinue a promotion without prior warning. Bookings made using a valid promotion cannot be postponed to an alternative start date unless done so during the eligible promotion booking period. Postponements outside of this period can be made but full fees will apply.
3.3 Variation to fees
We usually set and hold our fees for a calendar year. In certain circumstances, IHL may revise and publish new fees midway through a calendar year. Fees are chargeable based on the year in which you choose to study and the course booking date.
Courses booked in the same calendar year as the desired start date are chargeable using the fees for that calendar year. Courses booked before 01 November with start dates in the following year are chargeable using the fees applicable to courses starting in the same calendar year as when the booking was made. Courses booked on or after 01 November with a start date in the following year are chargeable at the rate for the forthcoming calendar year. Any course extension for additional weeks’ study will be chargeable at the fee applicable on the date that you extend your booking.
Accommodation fees are subject to change and stays may attract variable rates depending on dates. Please consult Dates & Fees for more information.
3.4 Registration fees and supplements
Course and accommodation bookings attract a non-refundable registration / booking fee to process your application. Students choosing to extend their studies / stay or those who re-book within a year of leaving will not be required to pay registration fees once more. A weekly supplement may be added to your course and accommodation fees during peak season (July & August). Please consult Dates & Fees for more information on registration fees and supplements.
Deposit payments are accepted as a means of securing your course place and any associated accommodation. Deposit values vary depending on course and are outlined during the booking process. Whilst deposits are accepted, bookings are not fully confirmed, and therefore only provisional, until the full course fees have been received. Any requests to change or cancel a booking after making a deposit payment will be subject to terms as outlined for changing, cancelling or postponing a course.
4.0 Changing, postponing or cancelling your course
If you decide to change, postpone or cancel your course, you must provide written notification by email to info@ihlondon.com. All requests, unless otherwise stated, are subject to availability and a change fee of £25. Should you need to change your course the following terms apply:
4.1 Changes made 14 or more days prior to course commencement date
- Course changes to a course of equal intensity and/or duration with the same commencement date: permitted
- Course changes to a course of lesser intensity and/or duration (curtailments) with the same commencement date: permitted. Where full fees have been received any resulting course credit will be refunded according to the refund timelines outlined in section 6.0
4.2 Changes made within 14 days of course commencement date
- Course changes to a course of equal intensity and/or duration with the same commencement date: permitted
- Course changes to a course of lesser intensity and/or duration (downgrades/curtailments) with the same commencement date: permitted. No partial refunds are permitted for downgrades.
4.3 Changes made on or after course commencement date
- Course changes to a course of equal intensity and/or duration requested post commencement: permitted
- Course changes to a course of lesser intensity and/or duration (downgrades/curtailments): permitted without partial refund.
- Courses, once begun, can only be exchanged for 1:1 lessons with the purchase of an additional 5hrs of 1:1 tuition.
- Upgrades to course of greater value or course extensions: permitted once additional fees have been paid. No change fee applies
4.4 Postponements made 14 or more days prior to course commencement date
- Permitted
4.5 Postponements within 14 days of the course commencement date
- Permitted with a charge equivalent to one week of tuition fees for the postponed course. An additional week of tuition can be purchased to retain the originally intended booking duration or one week of the originally booked course is forfeited. No additional change fee applies.
4.6 Postponements on or after the course commencement date
- Course postponements requested post commencement: Not permitted
Where courses are postponed to a start date in the next calendar year, IHL reserves the right to charge any difference in fees to the originally booked period of study. Bookings that have been made using a promotion or agreed discount cannot be postponed with the same terms applied unless the request is made within the period of eligibility for a given promotion.
4.7 Course cancellations
For course cancellations the following terms apply, no change fees are applied for course cancellations.
- Cancellations made 28 or more days before course commencement date: full refund less registration and refund handling fees
- Cancellations made within 21-27 days in advance of course commencement date: 75% refund less registration and refund handling fees
- Cancellations made within 14-20 days of course commencement date: 50% refund less registration and refund handling fees
- Cancellations made within 7-13 days of course commencement date: 25% refund less registration and refund handling fees
- Cancellations made less than 7 days before the course commencement date: No refund
- All courses, once begun, cannot, under any circumstances, be exchanged for credit and are non-transferrable.
4.8 Rescheduling 1:1 Lessons
- Please note that we require at least 24 hours’ notice to reschedule a planned class. For classes scheduled for a Monday notice must be given on the preceding Friday. Unfortunately, we cannot reschedule a class or issue a refund for any class cancelled with under 24 hours’ notice.
Section 6.0 outlines how refunds are paid and any associated charges which are applied.
5.0 Bespoke & closed group programmes
Bespoke and closed group courses are governed by an accompanying Service Level Agreement (SLA). Please check your SLA for any additional terms applicable to your booking.
6.0 Payments & Refunds
IHL is a cashless operation and does not accept any cash onsite regardless of value. All fees are stated in GBP. For a full list of available payment options, please visit: https://www.ihlondon.com/paymentoptions
6.1 Payments
We accept payment using all major credit cards including MasterCard, Visa, American Express and JCB. You can pay via our website at the time of booking or by a secure payment link.
Students domiciled outside the UK can pay via Flywire (www. flywire.com). For bank transfers please refer to payment instructions on the invoice provided. Please make sure that you quote your Student ID (ST-XXXXX) in the reference section. IHL is not responsible for international bank transfer fees, and these must be covered by the payee when making the bank instruction. Any outstanding fees will be collected on arrival and students will not be permitted to enter class until the balance is settled in full, this includes any unpaid bank charges.
6.2 Refunds
Any agreed refunds for course, accommodation or sundries will be paid within 30 days of the agreed refund date. Refunds are only payable to the bank account or card used for the original booking and must conform with IHL’s Anti Money Laundering policy and any other regulatory or statutory requirements applicable. Any course or accommodation that is postponed and then subsequently cancelled is bound by the same terms and conditions that would have applied at the time of the initial postponement.
All refunds exclude our course and accommodation registration fees (where applicable). If a registration fee was waived at time of booking it will be deducted from the total refund payable. All agreed refunds are processed with a refund handling fee of £15 per transaction. Where a course booking has been cancelled after having only paid a deposit, the deposit amount is non-refundable. Please consult Dates & Fees to view the applicable course registration fees.
7.0 Anti-Money Laundering
IH London policy and aim is to fully comply with all UK legislation in relation to Anti Money Laundering, and to ensure it minimises the risk of money-laundering taking place in its operations. IH London AML Policy
8.0 Force Majeure
In the event of ‘force majeure’, such as but not limited to fire, flood, pandemic, infectious diseases and any other events outside our reasonable control which may cause the closure of the school, no refund of fees will be made to students.
9.0 Reviews
International House London may contact you via email to invite you to review any services received from us. We use an external company, Trustpilot A/S, to collect your feedback which means that we will share your name, email address and student reference number with Trustpilot. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.
By making a booking with International House Trust Ltd (trading as ‘International House London or IHL’) you agree to the terms and conditions as set out below and understand how your data is used as part of our privacy policy. Unless specifically agreed in writing, these conditions have precedence over any other communications. If you have made a booking using an Educational Travel Operator (ETO), please check with them as additional terms may apply to your booking. For an overview of our school policies please visit: https://www.ihlondon.com/policies.
Young Learners
1.0 Course availability and suitability
Every attempt will be made to place you on the course of your choice. For some courses, such as Future Leaders, placements may not be guaranteed until the appropriate language entrance test has been taken. Please check course literature for admission prerequisites. In the event of insufficient applications for a course, the school reserves the right to offer an alternative course of equal value or a refund. In such cases the school will endeavour to notify affected candidates one working week prior to course commencement. Where required, IHL reserves the right to make any operational changes to any of its advertised programmes as listed on its website or in any of its published materials. In such cases, IHL will ensure suitable alternatives are offered but will not extend any offer of refund, partial or otherwise.
2.0 Age
For young learner programmes there is an advertised minimum age: twelve (12) at Oxford and Tavistock, eleven (11) in London and eight (8) in Frensham. Young learner programmes also have a maximum age of seventeen (17). IHL reserves the right to admit underage students on any programme providing appropriate risk assessments and safeguarding measures have been carried out. Closed group provision for students outside of the advertised age range can be made on request.
3.0 Code of Conduct
Students are expected to uphold levels of decency and respect in their behaviour and attitudes to learning. Acts of violence, intimidation, aggression, as well as other anti-social behaviour deemed unacceptable towards other students, visitors or members of staff are not tolerated. While every effort will be made to contact parents or guardians regarding serious breaches of school rules, the centre manager may at his/her discretion impose sanctions, including suspension and expulsion.
We reserve the right to dismiss any student whose standard of conduct is unsatisfactory. We do not refund any fees in cases of expulsion or where the student is excluded from aspects of the programme as a result of unsatisfactory conduct. A £50 damage deposit will be taken from all students upon arrival and returned at the end of the programme, providing no damage has been incurred.
All students are liable for loss or damage to school property for which they are responsible. School rules will be sent out along with the joining documentation.
4.0 Attendance and student holidays
Students are expected to attend lessons regularly and on time. No refunds will be provided for lateness or unauthorised absence.
5.0 Visa & immigration regulations
It is the student’s responsibility to ensure that they have the correct visa for the length of their course. We are not responsible for complications arising from failing to obtain an appropriate visa. To comply with UKVI regulations, we may require additional background and financial information for all applicants before issuing the supporting documents for a Student Visa. Any such collected data will be managed in accordance with IHL’s privacy policy.
For the latest information about studying in the UK, see our Getting a Visa page or visit the UK gov website https://www.gov.uk/check-uk-visa. We are a Student Visa Sponsor under the UKVI’s points-based system (Sponsor licence no. 5BY3ENNA5).
The school has a legal obligation to collect and maintain application information, including passport and visa data. For Student Visa holders, the school has an obligation to inform the Immigration Authorities (UKVI) about students whose attendance falls below the standard required by their visa. We are not able to extend a course beyond the length of the current visa. A course may be terminated at any point (without refund) if a participant is found not to have a valid visa to study in the UK or breaches the conditions under which they are in the UK.
For those needing a visa to study it is important that you apply for a visa well in advance for the start dates of your course. Late application may mean that you lose your place on a course. You must confirm that you have the visa at least seven (7) days before the course start date. After that time, we may release your reserved course and/or accommodation to another student if the full fees have not been paid.
If a visa application is unsuccessful, yet all documentation was correctly submitted, we will offer a course fee refund (excluding registration and refund handling fees) following receipt of a copy of the visa refusal letter. Refunds will not be considered without this document. Any accommodation cancellations made due to visa refusal will be subject to conditions as outlined in our Accommodation section.
6.0 Course Bookings
IHL only accepts bookings made via our website, approved course booking link(s) or application form. Bookings made via a third-party ETO (Educational Tour Operator) will only be accepted from officially registered affiliates. For more information, please email sales@ihlondon.com
7.0 Registration fees and supplements
Young Learner programmes attract a non-refundable registration fee to process your application. Shared transfer fees are non-refundable. Please consult our Dates & Fees for more information on registration fees and supplements.
8.0 Payment of fees and deposits
All of our courses require full and upfront payment 28 days prior to programme start. Bookings made within 28 days of programme start require immediate payment. If not paid via our online booking system an invoice will be raised and sent to you. We do not allow students that owe any fees to attend our programmes. Your place is not confirmed until the full course fees have been received.
Where payment via bank transfer is made you are responsible for any associated bank transfer fees and must ensure IHL receives the balance as outlined in official course documentation. Arriving students with an outstanding balance will be asked to make full payment before being admitted to the programme and will be denied entry to the course if unpaid.
IHL reserves the right to suspend the student from any course and accommodation should any outstanding fees be owed post arrival. Students unable to pay any balance at registration will be returned to the custody of parent / guardian at own cost. Students under 18 will be passed to the care of local government social services where the parent / guardian is uncooperative.
Any unpaid bookings are not considered confirmed until the full fees or a deposit payment is made. IHL reserves to right to release any unpaid course places without warning. Deposits are non-refundable, except under the visa refusal conditions detailed above. Deposit payments are fixed at a minimum of £450. No official course documentation including visa supporting documents or accommodation confirmations are issued without prior deposit or full course fee payment.
Group bookings are governed by separate payment terms as outlined in the Service Level Agreement (SLA) applicable to the group booking. Subject to a small leeway, to allow for funds to be transferred, until the deposit is paid, the ‘booking’, remains a quotation or an allocation, and the place(s) are not confirmed; they may be sold to another person.
9.0 Special offers
Any promotional special offers or campaigns are subject to separate booking terms which are made clear at the time of issue. Special offers cannot be applied retrospectively to existing bookings which are made prior to the eligible booking period for a given promotion. Promotions cannot be combined under any circumstances. IHL reserves to right to refuse or discontinue a promotion without warning.
10.0 Variation to fees
We usually set, and hold, our fees for a calendar year. In certain circumstances, IHL may revise and publish new fees midway through a calendar year. Fees are chargeable based on the fee for the course published in the brochure for the year in which you choose to study. Please consult our Dates & Fees for more information.
11.0 Changing, postponing or cancelling your course
11.1 Should you need to change your course the following terms apply:
- Course changes to a course of equal value and/or duration made prior to commencement: Permitted subject to availability
- Course changes to a course of lesser intensity and/or duration (curtailments) made prior to commencement: Permitted subject to availability with payment of a £25 change fee. Where full fees have been received any resulting course credit will be refunded according to the refund timelines outlined in the Payments & Refunds section.
- Course changes requested post commencement: permitted subject to availability and at the centre’s discretion. A £25 administrative fee will apply and will be collected on-site.
11.2 Should you wish to postpone your booking the following terms apply:
- Course postponements made prior to commencement: Permitted for courses starting in the same calendar year, subject to availability and with payment of a change fee of £25
- Course postponements made prior to commencement: Permitted for courses starting in the next calendar year, subject to availability and with payment of a change fee of £25. Any difference in published fees will be collected prior to the postponed course start date
- Course postponements requested post commencement: Not permitted
11.3 Should you need to cancel your booking the following notice period applies:
- Up until 10 working days before the start of the course = Full refund less registration, transfer and refund handling fees.
- Fewer than 10 working days before arrival = 75% refund less registration, transfer and refund handling fees.
- On or after the course start date = No refund
Group bookings are governed by separate change, postponement and cancellation terms as outlined in the Service Level Agreement (SLA) applicable to the group booking.
12.0 Airport and railway station transfers
IHL offers a range of shared and private arrival and departure services. Transfer fees must be paid at least four (4) weeks before the transfer date.
If you have booked a shared airport transfer, on arrival, students will be met by an IHL staff member, accompanied to the correct coach/transport, and then be taken with other students to the school. On departure, students will be put on the coach to Heathrow and provided with check-in assistance. Shared transfers are available for flights arriving or departing between 10:00 and 19:00 from London Heathrow (LHR) for travel to/from Oxford and Frensham. For IH Tavistock, shared transfers are available at two times per transfer day. Please check the website for more details.
For arrivals outside of the above given times or to other airports, clients can make their own way to the school or book a private transfer. Private transfers will be charged at the full private transfer rate, and will vary dependent on airport, centre and level of assistance required. Please enquire for further details and pricing.
12.1 Airline Unaccompanied Minor service
Many airlines enforce a special service if passengers are young and travelling alone. This is called the Unaccompanied Minor (UM) service and means that the airline staff will take extra care of the young people on the plane. For some airlines this is applied if the child is under 12, for other airlines the age limit could be higher i.e. under 15. Please make sure you check with your airline.
If the airline requires the student to have an unaccompanied minor service, then you must book the UM service with IHL. In this case, we will provide you with a letter with details of the staff member who will meet the student on arrival and assist the student on departure. The student must carry this letter with them, to show the airline and immigration. The nominated staff member will provide extra assistance to the student with their arrival and departure. There is an extra charge for this, which is applicable regardless of flight time, airport and centre. Please enquire on booking for details.
All travel details must be finalised and communicated to us at least 28 days before the start of the programme. Within 28 days we may have to arrange a private transfer, in which case the fee difference will be due before the course commences, and an administrative charge of £25 will apply.
Refunds for cancelled transfer services (shared and private) are only considered where cancellations are made 72hrs ahead of the booked transfer time. Cancellations made within 72hrs are non-refundable.
12.2 Insurance
All young learner courses for individuals have fully comprehensive travel insurance included. Please see policy wording for more information.
12.3 Special rooming requests
IHL acknowledges and considers special rooming requests for residential campuses. While IHL endeavours to fulfil these requests, it cannot guarantee them unless there is explicit agreement, such as in the case of premium accommodation for Oxford.
13.0 Bespoke & closed group programmes
Bespoke and closed group courses are governed by an accompanying Service Level Agreement (SLA). Please check your SLA for terms applicable to your booking.
14.0 Payments & Refunds
With the exception of the £50 damage deposit, IHL does not accept any cash payments onsite regardless of value. All fees are stated in GBP. For a full list of available payment options, please visit: https://www.ihlondon.com/paymentoptions
14.1 Payments
We accept payment using all major credit cards including MasterCard, Visa, American Express and JCB. You can pay via our website at the time of booking or by a secure payment link.
Students domiciled outside the UK can pay via Flywire (www. flywire.com). For bank transfers please refer to payment instructions on the invoice provided. Please make sure that you quote your Student ID (ST-XXXXX) in the reference section. IHL is not responsible for international bank transfer fees, and these must be covered by the payee when making the bank instruction. Any outstanding fees will be collected on arrival and students will not be permitted to enter class until the balance is settled in full, this includes any unpaid bank charges.
14.2 Refunds
Any agreed refunds for course, accommodation or sundries will be paid within 30 days of the agreed refund date. Refunds are only payable to the bank account or card used for the original booking and must conform with IHL’s Anti Money Laundering policy and any other regulatory or statutory requirements applicable. Any course or accommodation that is postponed and then subsequently cancelled is bound by the same terms and conditions that would have applied at the time of the initial postponement.
All refunds exclude our course and accommodation registration fees (where applicable). If a registration fee was waived at time of booking it will be deducted from the total refund payable. All agreed young learner refunds are processed with a refund handling fee of £15 per transaction. Where a course booking has been cancelled after having only paid a deposit, the deposit amount is non-refundable. Please consult Dates & Fees to view the applicable course registration fees.
15.0 Anti-Money Laundering
IH London policy and aim is to fully comply with all UK legislation in relation to Anti-Money Laundering, and to ensure it minimises the risk of money laundering taking place in its operations. IH London AML Policy
16.0 Force Majeure
In the event of ‘force majeure’, such as fire, flooding, pandemic, infectious diseases and other events outside our reasonable control which may cause the closure of the school, no refund of fees will be made to students, except at the school’s discretion in exceptional circumstances.
17.0 Reviews
International House London will contact you via email to invite you to review any services received from us. We use an external company, Trustpilot A/S, to collect your feedback which means that we will share your name, email address and student reference number with Trustpilot. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here
By making a booking with International House Trust Ltd (trading as ‘International House London or IHL’) you agree to the terms and conditions as set out below and understand how your data is used as part of our privacy policy. Unless specifically agreed in writing, these conditions have precedence over any other communications. If you have made a booking using an Educational Travel Operator (ETO), please check with them as additional terms may apply to your booking. For an overview of our school policies please visit: https://www.ihlondon.com/policies.
Teacher Training
1.0 Course availability and suitability
Every attempt will be made to place you on the course of your choice. For some courses, placements are not guaranteed until the appropriate entrance test has been taken. Please check the appropriate course literature for admission requirements. In the event of insufficient applications for a course, the school reserves the right to offer an alternative course of equal value or a refund. The school will endeavour to notify affected candidates one working week prior to course commencement.
1.1 Age
Our minimum publicised age for all teacher training courses is 18.
1.2 Code of Conduct
The school reserves the right to terminate an enrolment without issuing a refund, where a participant’s behaviour is such that, it would be unreasonable for them to continue their studies. We also reserve the right to refuse to admit onto the premises or cancel a student’s course or accommodation due to overriding health and safety concerns. Please consult our study and welfare page for further guidance.
1.3 Attendance and student holidays
Students are expected to attend lessons regularly and on time. No refunds will be provided for lateness or absence.
1.4 Public Holidays
Unless otherwise stated there are no classes on public holidays in England. Course fees are not pro rata for weeks where bank holidays take place. Partial refund requests for lessons missed due to public holidays will not be considered. Please view school closure dates here.
2.0 Visa & immigration regulations
It is the student’s responsibility to ensure that they have the correct visa for the length of their course. We are not responsible for complications arising from failing to obtain an appropriate visa. For the latest information about studying in the UK, see our Getting a Visa page or visit the UK gov website: https://www.gov.uk/check-uk-visa
IHL is a Student Visa Sponsor under the UKVI’s points-based system (Sponsor licence no. 5BY3ENNA5). To comply with UKVI regulations, we require additional background and financial information for all applicants before issuing the supporting documents for a Student Visa. Non-visa nationals may enter the UK to study and stay for up to 6 months without a visa. For courses of more than 6 months, a visa will be required. Visa Nationals require a visa for all stays in the UK that must be obtained before they travel.
The school has a legal obligation to collect and maintain application information, as well as passport and visa data. For Student Visa holders, the school has an obligation to inform the Immigration Authorities (UKVI) about students whose attendance falls below the standard required by their visa. We are not able to extend a course beyond the length of the current visa. A course may be terminated at any point if a participant is found not to have a valid visa to study in the UK or breaches the conditions under which they are in the UK.
It is important that you apply for a visa well in advance for the start dates of your course. Late application may mean that you lose your place on a course. You must confirm that you have the visa at least 14 days (2 weeks) before the course start date. After that time, we may release your reserved course place to another student. Please contact us if you do not have your visa within 14 days of the start date of the course to discuss options. We may not be able to hold your place on the course.
2.1 Visa refusal
If a visa application is refused, yet all documentation was correctly submitted, we will offer a course fee refund (excluding an application fee and refund handling fee) following receipt of a copy of the visa refusal letter. Refunds will not be considered without this document. Visa refusal will be accepted until 7 days before the start date of the course.
2.2 Course refunds for visa refusals
Course refund policy for visa refusal | Item | Fee applied | Course |
Until 15 days before course start date | Admin fee: | £50 | All courses |
Refund handling fee: | £15 | All courses | |
14 to 7 days before course start date: | Admin fee: | £100 | All courses |
Refund handling fee: | £15 | All courses |
2.3 Cancelling accommodation due to visa refusal
You must inform the administration that you are waiting for a visa. You need to have your visa at least 15 days before your arrival date or course start date. If your visa has not arrived, inform the administration team immediately.
2.31 Residence cancellations (adults)
- Until 15 days (2 weeks+) before accommodation start date: permitted with charge equivalent to Booking Fee (£59) & Refund handling fee (£15) apply
- From 14 days (2 weeks) before accommodation start date to 7 days: permitted with charge equivalent to two week’s accommodation, booking and refund handling fees.
- From 7 days (1 week) before start date course start date: permitted with charge equivalent to four week’s accommodation, booking and refund handling fees.
2.32 Homestay cancellations (adults)
- Until 15 days (2 weeks+) before accommodation start date: permitted with charge equivalent to Booking Fee (£59) & Refund handling fee (£15) apply
- From 14 days (2 weeks) before accommodation start date to 7 days: permitted with charge equivalent to two week’s accommodation, booking and refund handling fees
- From 7 days (1 week) before start date course start date: permitted with charge equivalent to four week’s accommodation, booking and refund handling fees.
2.33 Postponement of accommodation due to visa delay
In the event of your visa not being issued 15 days before the course starts, you must inform the administration team who may recommend you defer your course start date. Change to your accommodation booking will be subject to availability and a change fee of £25. Other postponement fees may apply.
3.0 Course Bookings
IHL only accepts bookings made via our website, approved course booking link(s) or application form(s). Bookings made via a third-party ETO (Educational Tour Operator) will only be accepted from officially registered affiliates. For more information, please email sales@ihlondon.com. CELTA and DELTA applicants are subject to additional admission criteria which will be made clear at the time of booking. Any place offered on a course may be time dependent, details will be shared once a course offer has been made.
4.0 Payment of fees and deposits
All our courses require full and upfront payment within four (4) weeks of the intended start date.
For CELTA and DELTA applicants, you will be asked to complete the application process, confirm availability of the course dates selected, and pay the deposit or full fees to book the course. Short courses can be booked via the online booking system. We do not allow students that owe any fees to start the course.
Where payment via bank transfer is made you are responsible for any associated bank transfer fees. Arriving students with an outstanding balance will be asked to make full payment before being admitted to their course. IHL reserves the right to suspend the student from any course and accommodation should any outstanding fees be owed post arrival.
Any unpaid course or accommodation bookings are not considered confirmed until the full fees or a deposit payment is made. IHL reserves to right to release any provisionally (unpaid) course or accommodation bookings without warning.
Course deposit payments are fixed at a minimum of £500 for CELTA and £750 for DELTA & Distance Delta. Deposit payments are subject to postponement and cancellation terms below. Deposits may be refunded under visa refusal conditions detailed above. Accommodation booking deposits must equal two weeks of accommodation fees including the booking fee. No official course or accommodation confirmations including visa supporting documents are issued without prior deposit or full course fee payment.
Any group bookings are governed by separate payment terms as outlined in the Service Level Agreement (SLA) applicable to the group booking.
5.0 Special offers
Any promotional special offers or campaigns are subject to separate booking terms which are made clear at the time of issue. Special offers cannot be applied retrospectively to existing bookings which are made prior to the eligible booking period for a given promotion. Promotions cannot be combined under any circumstances. IHL reserves to right to refuse or discontinue a promotion without warning.
6.0 Variation to fees
We usually set, and hold, our fees for a calendar year. In certain circumstances, IHL may revise and publish new fees midway through a calendar year. Fees are chargeable based on the fee for the course published in the brochure for the year in which you choose to study. Courses booked before 01 November with start dates in the following year are chargeable using the fees applicable at the time of booking.
7.0 Changing, postponing or cancelling your course
We understand that you may want to change your course dates before the course starts. Changes made to start dates are dependent on the type of course, availability and notice given and may incur charges.
Should you need to cancel or postpone your study the following terms apply for the refund of tuition fees paid for Cambridge CELTA, Cert IBET , Trinity Cert PT and short courses for qualified teachers (CPD). Separate Terms apply for Delta and for Distance-Delta courses. Fees vary depending on length of notice given before course start date.
7.1 Postponements
- Until 15 days (2 weeks+) before start date: postponements within 12 months are permitted. A change fee (£50) applies to all courses.
- From 14 days (2 weeks) of start date: postponements within 12 months are permitted. A change fee (£200) for CELTA, Cert IBET, Trinity Cert PT, and (£50) for non-qualification courses apply.
- On or after course start date: no postponements or curtailments permitted
7.2 Cancellations
- Until 15 days (2 weeks+) before start date: partial refund permitted. Cancellation fee (£100) for CELTA, Cert IBET, Trinity Cert PT, and refund handling fee (£15) apply. Cancellation fee (25% of course fee) for short courses, and refund handling fee (£15) apply.
- From 14 days (2 weeks) before start date: partial refund permitted. Cancellation fee (£500) for CELTA, Cert IBET, Trinity Cert PT and refund handling fee (£15) apply. Cancellation fee (50% of course fee) for short courses, and refund handling fee (£15) apply.
- On or after course start date: no refund applies.
7.3 Postponement of face-to-face DELTA course
- Until 29 days (4 weeks+) before start date: postponement within 12 months is permitted. A change fee (£50) applies.
- From 28 days (4 weeks) to 15 days before start date: postponement within 12 months is permitted. A change fee (£500) applies.
- From 14 days (2 weeks) or after course start date: no postponements or curtailments permitted. No refund applies
7.4 Cancellation of face-to-face DELTA course
- Until 29 (4 weeks +) before start date: partial refund applies, less cancellation fee (£200) and refund handling fee (£15) applies.
- From 28 days (4 weeks) to 15 days before start date: partial refund applies, less cancellation fee (£750) and refund handling fee (£15) applies
- From 14 days (2 weeks) before start date: no refund applies
- On or after course start date: no refund applies
8.0 Bespoke & closed group programmes
Bespoke and closed group courses are governed by an accompanying Service Level Agreement (SLA). Please check your SLA for any additional terms applicable to your booking.
9.0 Payments & Refunds
IHL is a cashless operation and does not accept any cash onsite regardless of value. All fees are stated in GBP. For a full list of available payment options, please visit: https://www.ihlondon.com/paymentoptions
9.1 Payments
We accept payment using all major credit cards including MasterCard, Visa, American Express and JCB. You can pay via our website at the time of booking or by a secure payment link.
Students domiciled outside the UK can pay via Flywire (www.flywire.com). For bank transfers please refer to payment instructions on the invoice provided. Please make sure that you quote your Student ID (ST-XXXXX) in the reference section. IHL is not responsible for international bank transfer fees, and these must be covered by the payee when making the bank instruction. Any outstanding fees will be collected on arrival and students will not be permitted to enter class until the balance is settled in full, this includes any unpaid bank charges.
9.2 Refunds
Any agreed refunds for course, accommodation or sundries will be paid within 30 days of the agreed refund date. Refunds are only payable to the bank account or card used for the original booking and must conform with IHL’s Anti Money Laundering policy and any other regulatory or statutory requirements applicable. Any course or accommodation that is postponed and then subsequently cancelled is bound by the same terms and conditions that would have applied at the time of the initial postponement.
All refunds exclude our course and accommodation registration fees (where applicable). If a registration fee was waived at time of booking it will be deducted from the total refund payable. All agreed teacher training are processed with a refund handling fee of £15 per transaction. Where a course booking has been cancelled after having only paid a deposit, the deposit amount is non-refundable. Please consult Dates & Fees to view the applicable course registration fees.
9.3 Anti-Money Laundering
IH London policy and aim is to fully comply with all UK legislation in relation to Anti Money Laundering, and to ensure it minimises the risk of money laundering taking place in its operations. IH London AML Policy
10.0 Force Majeure
In the event of ‘force majeure’, such as fire, flooding, pandemic, infectious diseases and other events outside our reasonable control which may cause the closure of the school, no refund of fees will be made to students, except at the school’s discretion in exceptional circumstances.
11.0 Reviews
International House London will contact you via email to invite you to review any services received from us. We use an external company, Trustpilot A/S, to collect your feedback which means that we will share your name, email address and student reference number with Trustpilot. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here
By making a booking with International House Trust Ltd (trading as ‘International House London or IHL’) you agree to the terms and conditions as set out below and understand how your data is used as part of our privacy policy. Unless specifically agreed in writing, these conditions have precedence over any other communications. If you have made a booking using an Educational Travel Operator (ETO), please check with them as additional terms may apply to your booking. For an overview of our school policies please visit: https://www.ihlondon.com/policies.
Foreign Languages
1.0 Course Availability and Suitability
Every attempt will be made to place you on the course of your choice. In the event of insufficient applications for a course, the school reserves the right to offer an alternative course of equal value or a full refund. Please note that final confirmation of participation in the course will be subject to the demand for each language and level. In the unlikely event of IHL being unable to run a student’s chosen course, they will be offered an alternative course of equivalent value or a full refund of the fees.
Should your course not be at a suitable level we will seek to accommodate you, subject to availability, in a different class. To accommodate this change, we will need to receive written notification on or before the last working day which falls during the first week of the enrolled course.
Courses take place either Online via Zoom or at our school in Covent Garden. Please check specific course pages for exact details. Class times and course content are as advertised on the website.
1.1 Age
Our minimum publicised age for integrated foreign language lessons at IHL is 18. IHL reserves the right to admit under 18s on integrated courses providing appropriate risk assessments and safeguarding measures have been carried out. Closed group provision for students of any age can be made on request.
1.2 Attendance and Student Holidays
Students are expected to attend lessons regularly and on time. No refunds will be provided for lateness or unauthorised absence.
1.3 Public Holidays
Unless otherwise stated there are no classes on public holidays in England. Course fees are not pro rata for weeks where bank holidays take place. Partial refund requests for lessons missed due to public holidays will not be considered. Please view school closure dates here.
Any class that falls on a bank holiday is rescheduled to another day. This is detailed on each course page with an intake which is affected and in the confirmation email received before course starts. Course fees are not pro rata for any student unable to adjust to the change in schedule when classes are moved from a week where bank holidays take place. Partial refund requests for lessons missed due to public holidays will not be considered.
1.4 Code of Conduct
The school reserves the right to terminate an enrolment without issuing a refund, where a participant’s behaviour is such that it would be unreasonable for them to continue their studies. We also reserve the right to refuse to admit onto the premises or cancel a student’s course due to overriding health and safety concerns.
2.0 Course Bookings
IHL only accepts bookings made via our website, approved course booking link(s) or application form(s). Bookings made via a third-party ETO (Educational Tour Operator) will only be accepted from officially registered affiliates. For more information, please email languages@ihlondon.com. CLTA applicants are subject to additional admission criteria which will be made clear at the time of application. Any place offered on a CLTA course may be time dependent, details will be shared once a course offer has been made.
2.1 Special Offers
Any promotional special offers or campaigns are subject to separate terms and conditions which are made clear at the time of booking. Special offers cannot be applied retrospectively to existing bookings which are made prior to the eligible booking period for a given promotion. Promotions cannot be combined under any circumstances. IHL reserves the right to refuse or discontinue a promotion without warning.
2.2 Variation to Fees
We usually set, and hold, our fees for a calendar year. In certain circumstances, IHL may revise and publish new fees midway through a calendar year. Fees are chargeable based on the rates published at https://www.ihlondon.com/foreign-languages/
2.3 Payment of Fees
All courses require full and upfront payment. If not paid via our online booking system, an invoice or payment link will be raised and sent to you. We do not allow students that owe any fees to attend the class or to enter the classroom. Your place is not confirmed until the full course fees have been received. Where payment via bank transfer is made you are responsible for any associated bank transfer fees not borne by IHL. Enrolling students with an outstanding balance will be asked to make full payment before being admitted to their course. IHL reserves the right to suspend the student from any course should any outstanding fees be owed post arrival.
Any unpaid course bookings are not considered confirmed until the full fees are paid, and no official course documentation is issued without remittance of full course fee payment.
Group and bespoke bookings are governed by separate payment terms as outlined in the Service Level Agreement (SLA) applicable to the group booking.
3.0 Postponing, Changing or Cancelling Your Booking – Group Classes
If you decide to change, postpone or cancel your course, you must provide written notification by email to languages@ihlondon.com.
3.1 Course Postponements
Should you need to postpone your booking the following terms apply:
3.11 Postponements made 7 or more days prior to course commencement date
- Permitted
3.12 Postponements within 7 days of the course commencement date
- Not permitted
3.13 Postponements on or after the course commencement date
- Not permitted
You cannot postpone a course more than once, any subsequent requests to postpone will not be permitted. Any postponed course cannot be cancelled at a later date for a refund.
Where courses are postponed to a start date in the next calendar year, IHL reserves the right to charge any difference in fees to the originally booked period of study.
Postponements can only be made for a new course start date within 6 months of the originally booked course start date. Additional fees may apply where the requested course has a higher value than the original booking. In this case you will receive an additional invoice to pay any difference in fees.
3.2 Changing Your Course Level
Should you begin your course and feel the need to change to a higher or lower level, you will need to notify your teacher during the first lesson and in writing to languages@ihlondon.com within the first calendar week of your course. Level changes requested later than this may not be considered.
3.3 Cancelling Your Course
For course cancellation requests the following terms apply. Any agreed refund is subject to a refund handling fee as outlined in section 5.1 Please note this applies to all courses booked any time before, on the day of, or even after the course’s start date.
3.34 Cancellations 14 or more days before course commencement date: full refund
3.35 Cancellations between 14 and 7 days before course commencement date: full refund minus £50 cancellation fee
3.36 Cancellations made within 7 days of course commencement date: no refund
Where IHL is unable to deliver the programme as sold a full refund will be provided without any refund handling fees applied.
3.4 Postponing or Cancelling Your Course – Block Bookings
Customers booking multiple courses in one block benefit from a cumulative discount as advertised. The following terms apply where block bookings are postponed or cancelled:
3.41 Postponements for the first course within a block are subject to the terms and conditions outlined in point 3.1. Any postponements for subsequent courses within the block are not permitted.
3.42 Cancellations for the first course within a block are subject to the terms and conditions outlined in point 3.3. Any cancellations for subsequent courses within the block are not permitted.
4.0 Bespoke Courses & 1:1 Tuition (private lessons)
The following terms relate to bespoke course bookings including private 1:1 tuition and closed groups. Bespoke courses are based on the students’ needs which are assessed via an online needs analysis form before starting the course. Please check your Service Level Agreement (SLA) for any additional terms applicable to your booking.
4.1 Course Provision and Delivery
For IHL to source the most appropriate trainer for a given course it is requested that two (two) weeks’ notice is given between course booking and commencement. Where sessions are pre-paid and not scheduled, you have up to 6 months from the booking date to schedule your lessons. Any hours which remain unscheduled after 6 months of the booking date are non-refundable and cannot be postponed or transferred.
Face to Face lessons can be hosted at our school in Covent Garden or at the student’s workplace. Where sessions are delivered offsite reasonable travel costs will be charged for your trainer should the training location be outside Zone 2. Online bespoke lessons are delivered via Zoom.
4.2 Cancellations and Postponements
If you decide to change, postpone or cancel your course, you must provide written notification by email to languages@ihlondon.com.
4.21 Cancelling blocks of 1:1 lessons
- Cancellations 7 or more days before course commencement date: full refund
- Cancellations within 7 days commencement date: no refund
4.23 Cancelling or postponing a single 1:1 lesson within a block
- 1 or more working day in advance of a lesson: permitted for rescheduling
- Within 1 working day of a lesson: Lesson considered as delivered and there will be no refund or further lesson added to the schedule as credit.
Some bespoke bookings will have an accompanying Service Level agreement which will outline any additional terms, any such agreement will take precedent over the published terms and conditions on this page.
5.0 Payments and Refunds
IHL is a cashless operation and does not accept any cash onsite regardless of value. All fees are stated in GBP. For a full list of available payment methods please visit: https://www.ihlondon.com/paymentoptions
5.1 Payments
We accept payment using MasterCard, Visa, American Express and JCB and you can pay via our website at the time of booking or by a secure payment link. Students domiciled outside the UK can pay via Flywire (www. flywire.com). For bank transfers please refer to payment instructions on the invoice provided. Please make sure that you quote your Student ID (ST-XXXXX) in the reference section. IHL is not responsible for international bank transfer fees, and these must be covered by the payee when making the bank instruction. Any outstanding fees will be collected on arrival and students will not be permitted to enter class until the balance is settled in full, this includes any unpaid bank charges.
5.2 Refunds
Any agreed refunds for course or sundries will be paid up to 30 calendar days following the agreed refund date. Refunds are only payable to the bank account or card used for the original booking and must conform with IHL’s Anti Money Laundering policy and any other regulatory or statutory requirements applicable. Any course that is postponed and then subsequently cancelled is bound by the same terms and conditions that would have applied at the time of the initial postponement.
5.3 Anti-Money Laundering
IH London policy and aim is to fully comply with all UK legislation in relation to Anti Money Laundering, and to ensure it minimises the risk of money-laundering taking place in its operations. IH London AML Policy
6.0 Force Majeure
In the event of ‘force majeure’, such as but not limited to fire, flood, pandemic, infectious diseases and any other events outside our reasonable control which may cause the closure of the school, no refund of fees will be made to students.
7.0 Reviews
International House London will contact you via email to invite you to review any services received from us. We use an external company, Trustpilot A/S, to collect your feedback which means that we will share your name, email address and student reference number with Trustpilot. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.
8.0 Course Certificates
Providing you have attended a minimum of 66% of your course, we can provide you with a digital Certificate of Attendance. Please send an email to languages@ihlondon.com and we can arrange this for you.
9.0 Coursebook Purchases
9.1 Eligibility
Only students currently enrolled in one of our foreign language courses are eligible to purchase a coursebook.
9.2. Coursebook Information
- Whether a course requires a specific coursebook will be clearly indicated on the course page on our website.
- We recommend that students purchase the exact version of the coursebook specified on the course page after the first lesson.
9.3. Ordering and Payment
- Coursebooks can be purchased exclusively on our website, via Stripe.
- A link for book purchase will be sent to students in their course welcome email.
- If the desired coursebook is sold out at the time of purchase, you will have the option to:
-
- Wait for the stock to be replenished: You will be notified by email when the book becomes available for purchase.
- Request a full refund: Please email languages@ihlondon.com to request a refund.
9.4. Collection
- Coursebooks must be collected from IH London. We do not offer postal delivery of coursebooks.
9.5. Returns and Refunds
- Once a coursebook has been delivered, it cannot be returned, and you will not be entitled to a refund.
A full refund of the purchase price can be claimed only before the book is collected. To request a refund, please email languages@ihlondon.com
If you have a problem with any of our services, please let a member of staff know so we can resolve the matter as quickly as possible.
If we cannot resolve your problem or you would like to make a complaint, please follow the steps below.
IH London policy and aim is to fully comply with all UK legislation in relation to Anti Money Laundering, and to ensure it minimises the risk of money-laundering taking place in its operations. IH London AML Policy
Newsletter10 offer can be redeemed on the following courses:
General English daytime, evening or online coursesProfessional English courses (excludes 1:1 lessons)
Teacher Training short courses (excluding CELTA and Delta)
Young Learners
Foreign Languages (excludes 1:1 lessons and Private Groups)
Terms and conditions
Newsletter10 offer applicable for new course bookings only. Offer applicable for courses starting in 2024. CELTA, DELTA, private groups, 1:1 lessons, accommodation, airport transfers, exams, registration fees and any sundries are excluded. This offer cannot be used in conjunction with other offers and can only be redeemed once per customer. IH London reserves the right to cancel any booking that has been made with repeat usage of this discount. Once booked, a course cannot be postponed with the same offer applied. This offer can only be redeemed if booked with IH London directly. Bookings via intermediaries or ETO’s (Educational Travel Operators) are not eligible for the Newsletter subscriber discount. Newsletter subscribers consent to receiving promotional material from IH London for an indeterminate period of time. IH London will not share your data with any third party.
Terms & Conditions
Friend10 offer applicable for new bookings only. Offer applicable for 2024 starters only. For individual student bookings, group bookings excluded. Valid on General English, Exam Preparation and Professional English courses starting in 2024/25. IELTS Study & Test, 1:1 lessons, accommodation, transfers, exams, registration fees and any sundries excluded. This offer cannot be combined with any other offers. Once booked, a course cannot be postponed with the same offer applied. Registration fees and additional supplements are excluded from promotion.
Once a friend or family member has booked a course, they need to email sales@ihlondon.com with the referrer’s name and student number. They will then get sent a special promo code to get 15% off their next course.