Booking Conditions

By making bookings with International House London, you agree to these terms and conditions.

If you book your programme at International House London through an agency in your country, then the contract you have is with your agent, and different terms and conditions may apply.

Course availability and cancellation
Every attempt will be made to place students on the course of their choice. In the event of insufficient applications for a course, the school reserves the right to offer an alternative course of equal value or a refund.

Age
For young learner programmes the minimum age is twelve, except at Frensham, Ellesmere and Edinburgh young learner centres where it is eight. Young learner programmes also have a maximum age of seventeen.

Insurance
It is highly recommended that all students have comprehensive travel, repatriation, medical and course insurance. For young learners we provide complimentary insurance. Please see www.ihlondon.com/faq/is-insurance-includedin-the-course/ for more details.

British immigration regulations
If the student is a non-EU applicant, they may require a student visa. It is your responsibility to obtain this visa and we are not responsible if a student obtains the wrong visa. If you require a visa and arrive without one, you will not be eligible to attend the school. Please note that all non-EU students must study for a minimum of 15 hours per week to comply with British immigration regulations.

A course may be terminated at any point during its duration if a participant is found not tohave leave to remain in the UK or breaches the conditions under which they are in the UK.

Visa applicable support
For the latest information about student visas for the UK, see our Getting a visa page or visit the www.gov.uk website.

We are a Tier 4 Sponsor under the UKVI’s points-based system (no. 5BY3ENNA5) and we will provide the documentation required for students to apply for study visas where applicable. Documentation in support of study visa applications will only be provided after all fees have been paid.

The school has a legal obligation to collate and maintain application information, as well as passport and visa data, and inform the Immigration Authorities of those students whose attendance falls below the standard required by their visa.

If a visa application is unsuccessful, yet all documentation was correctly submitted, please send a copy of the visa refusal letter to our admissions team. A course fee refund will be issued when we receive this document.

For advice on visa regulations, please visit the following website: gov.uk/browse/visasimmigration/student-visas. Alternatively, you can contact the British Embassy in your country.

Attendance and student holidays
Students are expected to attend lessons regularly and on time. Students forfeit course fees if they are late, absent, or leave before the course ends.

Airport and railway station transfers
We can provide transport from your airport or train station to your accommodation at prices stated in our price lists. Once booked these fees are non-refundable irrespective of whether or not the service is used. These fees must be paid at least six weeks before the transfer date

Code of Conduct
The school reserves the right to terminate an enrolment without issuing a refund, where a participant’s behaviour is such that it would be unreasonable for them to continue their studies.

Special offers
Discounts cannot be applied retrospectively to existing bookings and only one discount can be applied to a booking.

Variation to fees
We usually set, and hold, our fees for a calendar year. Fee are chargeable based on the fee for the course published in the brochure for the year in which you choose to study. However, if you book a course before 1st October for the following year you may choose to be charged the fee applicable in the previous year. Please note that if you extend your course, additional weeks will be chargeable at the fee applicable on the date you extend your booking.

Deposits
All our courses require a deposit at the time of booking. Deposits are non-refundable, except under the visa refusal conditions detailed above. Deposits for individual students are £450, unless this is more than the course fee. Deposits for group bookings are 10% of the total course fee. Subject to a small leeway, to allow for funds to be transferred, until the deposit is paid, the ‘booking’, remains a quotation or an allocation, and the place(s) are not confirmed; they may be sold to another person.

When tuition fees are due
For courses starting within eight weeks the full fee is due at the time of booking. If not paid via our online booking system an invoice will be raised and payment expected on receipt.

For bookings more than eight weeks before commencement, fees, less deposit, are due six weeks before the commencement of the course.

We do not allow students owing fees to register for their class or enter our accommodation. Students unable to pay any balance at registration will be turned away and, where applicable parents, agents or sponsors informed. Students under 18 will be passed across to the care of local government social services.

How to Pay
All fees are stated in GBP. We accept cash at our Stukeley Street Reception. For currencies other that GBP you will be charged the exchange rate applicable at the time of booking plus a handling fee dependent on the currency and amount.

Alternatively, you may pay by card (MasterCard, Visa or JCB) via our website at the time of booking, or by phone. You can also pay via Flywire (www.flywire.com) or bank transfer to 30-65-41, 37995568. Please quote your name in the reference section.

We do not make any charges for payments. We are not responsible for any bank service fees; it is the responsibility of the student to cover any fees required to ensure that we receive the full student fee. Always quote the student number on bank transfers.

Force Majeure
In the event of ‘force majeure’, such as fire, flooding, infectious diseases and other events outside our reasonable control which may cause the closure of the school, no refund of fees will be made to students, except at the school’s discretion in exceptional circumstances.

Your right to cancel
Because we understand that plans change and that you may need to cancel or postpone your study, we have generous cancellation arrangements for most of our courses. The information below relates to tuition fees and excludes the deposit and registration fee which is always non-refundable:

  • Up until six weeks before the start of the course – full refund
  • Between five weeks and two weeks – 50% tuition refund
  • Between two weeks and the day before your course starts – 30% refund
  • After course has commenced – no refund

Online Young Learner Courses – your right to cancel

  • 4 weeks before the start date: 75% fees refundable
  • 2 weeks before the start date: 50% fees refundable
  • 1 week before the start date: no refund
  • Cancellation on or after the start date: no refund

Payment is due upon receipt of the invoice

 

Additional Conditions – Young Learners

Health and safety
We operate a rigorous Health and Safety policy. Staff are all DBS (Disclosure and Barring Service) checked and undergo a period of training and orientation prior to students arriving at the school. All the relevant student-teacher ratios are adhered to, as set out by the Children’s Act and relevant governing bodies of language travel courses, such as English UK.

Airport transfers
If you have booked a shared airport transfer, students will be met by a member of our Young Learners Programme staff and accompanied to the school. Shared transfers are available from 10:00 until 19:00 from: London Heathrow and Manchester International Airport, and for Edinburgh, from Edinburgh International. For arrivals outside of these times or to other airports, clients can make their own way to the school or book a private transfer.

Clients are welcome to choose between a shared or private transfer during the hours of 10:00 and 19:00, but private transfers will be charged at the full private transfer rate. This includes a member of the school staff meeting the student at the airport and checking in the student at the airport upon departure.

Unaccompanied minors are charged an additional £60 one-way due to the additional staff resources needed to provide this service. All travel details must be finalised and communicated to us at least 28 days before the start of the programme. Within 28 days we may have to arrange a private transfer, in which case the fee difference will be due before the course commences.

Code of Conduct
School rules will be sent out along with the joining documentation. While every effort will be made to contact parents or guardians regarding serious breaches of school rules, the centre manager may at his/her discretion impose sanctions, including suspension and expulsion. We reserve the right to dismiss any student whose standard of conduct is unsatisfactory. We do not refund fees in cases of expulsion and all costs incurred as a result must be paid for by the student.

All students are liable for loss or damage to school property for which they are responsible. A £50 cash deposit will be taken from all students upon arrival and returned at the end of the programme, providing no damage has been incurred.

Medical
Our Schools have qualified first aiders and excellent links with local accident and emergency facilities.

Medical forms should be completed at least 21 days prior to the student’s arrival. Any medication that a student brings with them must be labelled in English and given to a member of IH staff on arrival.

We regret that any student arriving with a serious medical condition which was not previously reported on the medical and
personal information form may be sent home with fees not refunded.

We cannot accept students on the Young Learner Programme unless their parents have
signed and returned the completed medical and personal information form (Joining Documents). Again, students arriving without us having this information may be sent home and fees not refunded.

Tuition Fees

The full fee should be paid upon booking and no later than four weeks before the start of your course. If not paid via our online booking system an invoice will be raised and sent to you. We do not allow students that owe fees to attend the class or to enter our accommodation. Your place is not confirmed until the full course fees have been received.

We charge a registration fee of £98 to cover our costs in processing your application and issuing your student access card. This fee is not payable by existing students, re-enrolments within a year of leaving, modern language courses, or young leaner courses. This fee is due upon booking and is non-refundable.

You can make changes to your course on payment of a course change fee of £20 as long as spaces on the new course are available and you meet the entry conditions.

Should you need to cancel or postpone your study the following tuition refund policy applies:

 

• Up until ten working days before the start of the course – full refund or up to 12-month postponement

• Fewer than ten working days before arrival – 75% tuition refund or up to 12-month postponement

• After the course has commenced – no refund or up to 12-month postponement

 

Any refunds will be paid up to sixty days following the date of cancelation. Refunds are only payable to the bank account used for the original booking. Any courses that are postponed and then subsequently cancelled are bound by the same terms and conditions that would have applied at the time of the initial course postponement.

All refunds exclude the registration fee (£98). If the registration fee was waived at time of booking it will be deducted from the total refund payable.

 

Special offers

Discounts cannot be applied retrospectively to existing bookings and only one discount can be applied to a booking.

Variation to fees

We usually set, and hold, our fees for a calendar year. Fees are chargeable based on the fee for the course published in the brochure for the year in which you choose to study. However, if you book a course before 1st November for the following year you may choose to be charged the fee at the current rate. Please note that if you extend your course, additional weeks will be chargeable at the fee applicable on the date that you extend your booking.

Deposits

All of our courses require a deposit at the time of booking. Deposits are non-refundable, except under the visa refusal conditions detailed above. Deposits for individual students are £200 unless this is more than the value of the course fee. Deposits for group bookings are 10% of the total course fee.

Accommodation Fees

If you book a residence or homestay accommodation through us, you will need to pay four weeks in advance of your arrival date. Your accommodation is not confirmed until full payment is received. We charge an accommodation fee of £45 to cover our costs in finding you suitable accommodation, either in a student residence, homestay accommodation or a hotel or apartment. This fee is non-refundable. All refunds exclude the accommodation booking fee (£45). If the placement fee was waived at time of booking it will be deducted from the total refund payable. Should you wish to change your accommodation, and subject to availability, we can arrange this, for a fee of £40. If you decide to cancel your accommodation our refund policy is outlined below:

 

• Up until ten working days before arrival – full refund or up to 12-month postponement

• Fewer than ten working days before arrival – full refund minus two weeks of accommodation fees or up to 12-month postponement minus two weeks of accommodation fees

• After the arrival date – full refund minus two weeks of accommodation fees

 

Any refunds will be paid up to sixty days following the date of cancelation. Refunds are only payable to the bank account used for the original booking. Any accommodation that is postponed and then subsequently cancelled is bound by the same terms that would have applied at the time of the initial postponement.

 

How to Pay

All fees are stated in GBP. We prefer payment by credit card but will accept cash at our Stukeley Street Reception. For currencies other that GBP you will be charged the exchange rate applicable at the time of booking plus a handling fee dependent on the currency and amount. We accept payment by MasterCard, Visa, American Express and JCB and you can pay via our website at the time of booking, or by phone. International students can pay via Flywire (www.flywire.com) or bank transfer to 30-65-41, 37995568. Please make sure that you quote your name in the reference section.

We are not responsible for any bank service fees; it is the responsibility of the student to cover any amounts required to ensure that we receive the full student fee. Always quote the student number on bank transfers. Credit card payments are subject to a 1.5% handling fee for bookings which are not made online.

Force Majeure

The School will not be responsible for the non-performance of any contractually agreed obligations if they are unable to take place due to an act of Force Majeure. Force majeure includes: armed conflict, fire, flooding, civil disorder, industrial action, acts of terrorism, unusually adverse weather conditions, natural disaster, infectious diseases (e.g. Covid-19) and any other events outside of our reasonable control which may lead to the inability of the School to fulfil its obligations. If any of the above occurs, the School will endeavour to offer the best alternative arrangements, dates, or venues available. The School does not accept liability for any compensation that is greater than the total fees paid.

Course changes made by IH London in the event of an enforced school closure due to COVID19

Where the School is unable to offer the booked course and accommodation, due to enforced school closure, the following provisions will be made to protect the student and any associated ETO. The School will offer the following in the event of not being able to run face to face courses at the London school:

 

• A substitute online course will be offered for the same enrolment period

• A course which has not yet started can be postponed for a new start date within 12 months of the original enrolment date

• A course which has already begun can be continued online without interruption and will revert to face to face when the School reopens unless the student prefers to remain online

• A course which has already begun can also be postponed with a new start date within 12 months of the date that the school closed. The course will continue for the unused segment of the booking

• Any unused accommodation will be refunded in full

• If the course is postponed no additional administration fees will be charged.

• If neither of the above options (online or postponement) are selected the School will refer to its policy on Force Majeure

• A refund will only be considered in exceptional circumstances. Any approved refunds will be payable up to 60 days from the date on which the booking is cancelled

Booking Conditions

By making bookings with International House London, you agree to these terms and conditions.

If you book your programme at International House London through an agency in your country, then the contract you have is with your agent, and different terms and conditions may apply.

Deposit

All our courses require a deposit at the time of booking. Deposits are non-refundable, except under the visa refusal
conditions detailed above. Deposits for teacher training courses are £500, except for DELTA courses where it is £750. Deposits for group bookings are 10% of the total course fee. Subject to a small leeway, to allow for funds to be transferred, until the deposit is paid, the ‘booking’, remains a quotation or an allocation, and the place(s) are not confirmed; they may be sold to another person.

Course availability and cancellation
Every attempt will be made to place students on the course of their choice. However, we cannot guarantee a particular course and timetable until the student has taken an entry test and, for some teacher training courses, had an interview. In the event of insufficient applications for a course, the school reserves the right to offer an alternative course of equal value or a refund.

Age
Our minimum age is 18 years.

Insurance
It is highly recommended that all students have comprehensive travel, repatriation, medical and course insurance. We can provide competitively priced student insurance for £6.50/week. Please see www.ihlondon.com/faq/is-insurance-included-inthe-course/ for more details.

British immigration regulations
If the student is a non-EU applicant, they may require a student visa. It is your responsibility to obtain this visa and we are not responsible if a student obtains the wrong visa. If you require a visa and arrive without one, you will not be eligible to attend the school. Please note that all non-EU students must study for a minimum of 15 hours per week to comply with British immigration regulations. A course may be terminated at any point during its duration if a participant is found not to have leave to remain in the UK or breaches the conditions under which they are in the UK.

Visa applicable support
For the latest information about student visas for the UK, see our Getting a visa page (https://www.ihlondon.com/usefulinformation/getting-a-visa/) or visit the www.gov.uk website.

We are a Tier 4 Sponsor under the UKVI’s points-based system (no. 5BY3ENNA5) and we will provide the documentation required for students to apply for study visas where applicable. Documentation in support of study visa applications will only be provided after all fees have been paid.

The school has a legal obligation to collate and maintain application information, as well as passport and visa data, and inform the Immigration Authorities of those students whose attendance falls below the standard required by their visa. If a visa application is unsuccessful, yet all documentation was correctly submitted, and you send a copy of the visa refusal letter to our admissions team, and we will arrange a refund minus a £50 admin fee. The refund is available if you notify us at least four weeks before the start of your course. For visa
refusals within four weeks of the start of the course we are unable to refund fees, but you
may be able to switch to an alternative course.

For advice on visa regulations, please visit the following website: gov.uk/browse/visasimmigration/student-visas. Alternatively, you can contact the British Embassy in your country.

Attendance and student holidays
Teacher training students are expected to attend their classes regularly and on time. Students forfeit course fees if they are late, absent, or leave before the course ends.

Public Holidays
Unless otherwise stated there are no classes on public holidays applicable to England. There will be no classes from Friday 25th December 2020. Classes restart on Monday 4th January 2021.

Airport and railway station transfers
We can provide transport from your airport or train station to your accommodation at prices stated in our price lists. Once booked these fees are non-refundable irrespective of whether or not the service is used. These fees must be paid at least six weeks before the transfer date.

Code of Conduct
The school reserves the right to terminate an enrolment without issuing a refund, where a participant’s behaviour is such that it would be unreasonable for them to continue their studies.

Special offers
Discounts cannot be applied retrospectively to existing bookings and only one discount can be applied to a booking.

Variation to fees
We usually set, and hold, our fees for a calendar year. Fee are chargeable based on the fee for the course published in the brochure for the year in which you choose to study. However, if you book a course before 1st October for the following year you may choose to be charged the fee applicable in the previous year. Please note that if you extend your course, additional weeks will be chargeable at the fee applicable on the date you extend your booking.

Accommodation Fees
If you book a residence or family homestay accommodation through us, you need to pay six weeks in advance of your arrival. If you change your accommodation requirements, we can provide a refund as specified below:

  • More than six weeks before arrival – full refund
  • Between six weeks and three weeks before arrival – full refund less one week
  • Less than three weeks before arrival – full refund less three weeks
  • After the arrival date – full refund less four weeks 

We charge an accommodation fee of £45 to cover our costs in finding you suitable accommodation, either in a student residence or in homestay accommodation. This fee is due upon booking the accommodation. We understand that you may want to change your accommodation, and subject to availability, we can arrange this, subject to a fee of £40.

Your right to Cancel

We understand that you may want to change your course dates before the course starts. Changes made to start dates are dependent on availability and may incur charges.

Should you need to cancel or postpone your study the following terms apply for the refund of tuition fees paid for Cambridge CELTA, Cambridge Delta and Cert IBET courses

  • Up until 15 working days (3weeks) before the start of the course – full refund, minus £50 admin fee, or up to 12-month postponement
  • Between 15 (3weeks) and 5 working days (1 week) before the start of the course – full refund minus the deposit, or up to 12-month postponement
  • Less than 5 working days (1 week) before the start of the course – 50% refund minus the deposit or up to 12-month postponement
  • Once course starts – no refund, no postponement.

Any refunds will be paid up to sixty days following the date of cancelation. Refunds are only payable to the bank account used for the original booking or card. Any courses that are postponed and then subsequently cancelled are bound by the same terms and conditions that would have applied at the time of the initial course postponement.

Any changes after a course has started will result in the loss of fees paid.

How to Pay
All fees are stated in GBP. We accept cash at our Stukeley Street Reception. For currencies other that GBP you will be charged the exchange rate applicable at the time of booking plus a handling fee dependent on the currency and amount.

Alternatively, you may pay by card (MasterCard, Visa or JCB) via our website at the time of booking, or by phone. You can also pay
via Flywire (www.flywire.com) or bank transfer to 30-65-41, 37995568. Please quote the student number in the reference section and send us a copy of the confirmation

We do not make any charges for payments. We are not responsible for any bank service fees; it is the responsibility of the student to cover any fees required to ensure that we receive the full student fee. Always quote the student number on bank transfers.

Force Majeure
In the event of ‘force majeure’, such as fire, flooding, infectious diseases and other events outside our reasonable control which may cause the closure of the school, no refund of fees will be made to students, except at the school’s discretion in exceptional circumstances.

Booking Conditions

By making bookings with International House London, you agree to these terms and conditions.

If you book your programme at International House London through an agency in your country, then the contract you have is with your agent, and different terms and conditions may apply.

Course availability and cancellation
Every attempt will be made to place students on the course of their choice. However, we cannot guarantee a particular course and timetable until the student has taken an entry test and, for some teacher training courses, had an interview. In the event of insufficient applications for a course, the school reserves the right to offer an alternative course of equal value or a refund.

Age
For Executive English programmes the minimum age is 21.

Insurance
It is highly recommended that all students have comprehensive travel insurance. Insurance is included in the price of our young learner courses. For other students we can provide competitively priced student insurance for £6.50/week. Please see www.ihlondon.com/faq/is-insurance-included-inthe-course/ for more details.

British immigration regulations
If the student is a non-EU applicant, they may require a student visa. It is your responsibility to obtain this visa and we are not responsible if a student obtains the wrong visa. If you require a visa and arrive without one, you will not be eligible to attend the school. Please note that all non-EU students must study for a minimum of 15 hours per week to comply with British immigration regulations.

A course may be terminated at any point during its duration if a participant is found not to have leave to remain in the UK or breaches the conditions under which they are in the UK.

Visa applicable support
For the latest information about student visas for the UK, see our Getting a visa page or visit the www.gov.uk website.

We are a Tier 4 Sponsor under the UKVI’s points-based system (no. 5BY3ENNA5) and we will provide the documentation required for students to apply for study visas where applicable. Documentation in support of study visa applications will only be provided after all fees have been paid.

The school has a legal obligation to collate and maintain application information, as well as passport and visa data, and inform the Immigration Authorities of those students whose attendance falls below the standard required by their visa.

If a visa application is unsuccessful, yet all documentation was correctly submitted, please send a copy of the visa refusal letter to
our admissions team. A course fee refund will be issued when we receive this document.

For advice on visa regulations, please visit the following website: gov.uk/browse/visasimmigration/student-visas. Alternatively, you can contact the British Embassy in your country.

Attendance and student holidays
Students are expected to attend lessons regularly and on time. Providing at least four weeks’ notice is given, students attending courses of 24 weeks or more may take a break of two weeks without losing their course fee for the period that they are absent. Students forfeit course fees if they are late, absent, or leave before the course ends. Additionally, holidays cannot be taken during exam preparation courses.

Public Holidays
Unless otherwise stated there are no classes on public holidays applicable to England. Additionally, there will be no classes from Friday 25th December 2020 until classes restart on Monday 4th January 2021.

Airport and railway station transfers
We can provide transport from your airport or train station to your accommodation at prices stated in our price lists. Once booked these fees are non-refundable irrespective of whether or not the service is used. These fees must be paid at least six weeks before the transfer date.

Code of Conduct
The school reserves the right to terminate an enrolment without issuing a refund, where a participant’s behaviour is such that it would be unreasonable for them to continue their studies.

Special offers
Discounts cannot be applied retrospectively to existing bookings and only one discount can be applied to a booking.

Variation to fees
We usually set, and hold, our fees for a calendar year. Fees are chargeable based on the fee for the course published in the brochure for the year in which you choose to study. However, if you book a course before 1st October for the following year you may choose to be charged the fee applicable in the previous year. Please note that if you extend your course, additional weeks will be chargeable at the fee applicable on the date you extend your booking.

Deposits
All our courses require a deposit at the time of booking. Deposits are non-refundable, except under the visa refusal conditions detailed above. Deposits for individual students are £450, unless this is more than the course fee. Deposits for group bookings are 10% of the total course fee. Subject to a small leeway, to allow for funds to be transferred, until the deposit is paid, the ‘booking’, remains a quotation or an allocation, and the place(s) are not confirmed; they may be sold to another person.

When tuition fees are due
For courses starting within eight weeks the full fee is due at the time of booking. If not paid via our online booking system an invoice will be raised and payment expected on
receipt.

For bookings more than eight weeks before commencement, fees, less deposit, are due six weeks before the commencement of the
course. We do not allow students owing fees to register for their class or enter our accommodation. Students unable to pay
any balance at registration will be turned away and, where applicable parents, agents or sponsors informed. Students under 18 will be passed across to the care of local government social services.

Accommodation Fees
If you book a residence or family homestay accommodation through us, you need to pay six weeks in advance of your arrival. If you change your accommodation requirements, we can provide a refund as specified below:

  • More than six weeks before arrival – full refund
  • Between six weeks and three weeks before arrival – full refund less one week
  • Less than three weeks before arrival – full refund less three weeks
  • After the arrival date – full refund less four weeks

Other Charges
We charge a registration fee of £98 to cover our costs in processing your application and issuing your student card. This fee is not
payable by existing students, re-enrolments within a year of leaving, modern language courses, or young leaner courses. This fee is due upon booking.

We charge an accommodation fee of £45 to cover our costs in finding you suitable accommodation, either in a student residence or in homestay accommodation. This fee is due upon booking the accommodation.

We understand that you may want to change your course once you are studying with us. Subject to spaces being available you can make changes to your course on payment of £20. Similarly, we understand that you may want to change your accommodation, and subject to availability, we can arrange this, subject to a fee of £40.

How to Pay
All fees are stated in GBP. We accept cash at our Stukeley Street Reception. For currencies other that GBP you will be charged the exchange rate applicable at the time of booking plus a handling fee dependent on the currency and amount.

Alternatively, you may pay by card (MasterCard, Visa or JCB) via our website at the time of booking, or by phone. You can also pay via Flywire (www.flywire.com) or bank transfer to 30-65-41, 37995568. Please quote your name in the reference section. We do not make any charges for payments. We are not responsible for any bank service fees; it is the responsibility of the student to cover any fees required to ensure that we receive the full student fee. Always quote the student number on bank transfers.

Force Majeure
In the event of ‘force majeure’, such as fire, flooding, infectious diseases and other events outside our reasonable control which may cause the closure of the school, no refund of fees will be made to students, except at the school’s discretion in exceptional circumstances.

Your right to cancel
Because we understand that plans change and that you may need to cancel or postpone your study, we have generous cancelation arrangements for most of our courses. The information below relates to tuition fees and excludes the deposit and registration fee which is always non-refundable:

  • Up until six weeks before the start of the course – full refund
  • Between five weeks and two weeks – 50% tuition refund
  • Between two weeks and the day before your course starts – 30% refund
  • After course has commenced – no refund

Booking Conditions

Courses take place either Online via Zoom or at our school in Covent Garden. Please check specific course page for exact details. Class times and course content are as advertised on the website.

The minimum age for courses is 18 years.

Cancellations made by students with less than one full week’s notice before the start of a course will be subject to a 100% cancellation charge.

Loyalty rewards and promotions must be used at the time of booking and cannot be applied retrospectively.

If a student begins a course and feels that they need to change to a higher or lower level, they will need to let us know after the first week of class and before the second week begins, in order for us to try and make the appropriate arrangements.

If for unforeseen circumstances students are unable to attend their course anymore, it is possible to postpone the booking to a later course. This however needs to be done in the first week of the course. It is not possible to postpone the course later than this.

Please note that final confirmation of participation in the course will be subject to the demand for each language and level.  In the unlikely event of International House London being unable to run a student’s chosen course, they will be offered an alternative course at a discounted rate or a full refund of the fees.

If you have a problem with any of our services, please let a member of staff know so we can resolve the matter as quickly as possible.

 

If we cannot resolve your problem or you would like to make a complaint, please follow the steps below.

 

Click on link