IELTS FAQ

EC IELTS FAQs

Can't find the answer to your question? Call us on +44 (0) 20 7611 2484 or email your question to ielts@ihlondon.com

How do I apply for an IELTS test?


You can apply for an IELTS test online, by post or in person.

To apply online, visit the IELTS registration page. You'll also need to upload a copy of your passport or EU Identity Card. More information is available on our IELTS registration page.

To apply by post, download an IELTS Application Form and post it to the address below along with a copy of your passport or EU Identity Card.

IELTS Office
International House London
16 Stukeley Street
London
WC2B 5LQ

To apply in person, visit the IH London IELTS desk between Monday and Friday from 10.30 - 11.30.

To prevent your application being delayed it's vital you read the important IELTS test information before you start the registration process.

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How much does the test cost?


The IELTS Test fee for 2017 for West and Central London, Bristol, Newcastle and Ireland is £160. Birmingham and Coventry test fee is £165. Nottingham and Edinburgh test fee is £155; You can pay online, by cheque/postal order (these should be made payable to International House Trust Ltd – IELTS), or by credit card. Cash payments can only be made in person at the International House London.

Payments must be made within 24 hours of your application.

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Should I take the Academic or General Training Module?


You should speak to the institution that has requested an IELTS test from you and ask which one they require, but as a guideline:

  • The Academic module is for people who want to study an undergraduate or postgraduate degree course, or who wish to register with a professional body.
  • The General Training module focuses on basic survival skills in a broader social and educational setting. General Training is suitable if you are joining a training programme or doing work experience in English speaking countries, but is not designed for degree level. This module is also suitable for those wishing to emigrate to Australia, Canada, New Zealand and the UK.

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I’d like to order practice materials. What do I do?


You can buy the Official IELTS Practice Materials by completing this form and sending it to us. Once we have taken your payment, we will send the materials to the address provided.

Download the practice materials order form

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I've applied but haven't received my confirmation letter. Where is it?


It takes around 5 days for us to process your application. Once processed, we will email you a confirmation letter that contains your test date(s), important information about the exam, payment confirmation, a map to the venue and a timetable of events. Please make sure you check your email inbox, and junk inbox, for your test date confirmation email.

During busy periods it can take over 5 days for us to process your application and email your confirmation letter. If you haven't heard from us after 10 days and are concerned, please contact us.

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How do IELTS band scores relate to the Common European Framework (CEF) levels?


For information on this read What IELTS scores correspond to the European Common Framework? on the IELTS Test Practice website.

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What proof of identification can I use?


On the day of the IELTS test you must present an original and current passport. We cannot accept photocopies (even if they are certified copies from a Solicitor) or letters from the Home Office. You will not be able to sit your exam without a valid passport.

If you are an EU citizen, you may use your National ID card for registration instead of a passport. Only EU citizens can present their National ID card instead of a passport.

On the day of the test, you must present the same identification document you used when you completed your application form.

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I need to send my passport to the Home Office, but I have my IELTS test coming up - what should I do?


If you have already sent your passport away, you should contact the Home Office and request to have it returned to you for the exam day. 

IH London is not able to make or accept certified copies of passports.

If you do not have your original passport on the day of the exam, you will not be allowed to sit the exam.

EU citizens can use their EU ID card, they must use this card to register AND bring it on the day of the exam.

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What if I’m late for the test or can’t make it due to an emergency?


On the day of your test, registration is at 9am. Unfortunately, candidates who arrive late for registration will not be allowed to take the test and will lose their test fee.

If you cannot attend the test because of a medical emergency, you must provide us with a medical certificate (a letter from a GP, Hospital or a walk-in clinic) within five days of the missed test. The letter must clearly state the reason why you were unable to attend the IELTS test and must be appropriately dated. Please scan and email the letter to ielts@ihlondon.com together with a medical grounds transfer form.

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Can I transfer my test to a different date?


You can transfer to another test date if you give more than five weeks' notice before the date of the test that you are currently registered for. You will be charged a £38 transfer fee.

Download the Transfer Request form

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I need to cancel my test. What do I do?


You can cancel your IELTS test if you make your cancellation request more than five weeks before your test date. There is an administrative fee of £38 for cancellations. If you cancel your test less than five weeks before your test date, you will lose the full test fee.

If you are registering for a test date less than five weeks away, you will not be allowed to change or cancel your test without losing your full test fee.

Download the Cancellation Request form

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Are there any age restrictions?


The IELTS test is not recommended for candidates under the age of 16. International House London IELTS Centre can not accept applicants under the age of 16. If you are under 18, we require permission from your parent or a legal guardian to allow us to capture your photo and finger scan during the registration process on the exam day. Please download an IELTS Consent Form, which can be found here. You must bring your completed Consent Form to your test, if you do not bring your form you will not be allowed to take the test.

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Does the test day photograph apply to minors?


As the test day photo is an integral part of the identity verification process, every candidate, including minors, must have the test day photo taken without exception. The IELTS test is not recommended for, and is not suitable for, anyone under 16.

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Refund Policy


We are able to issue refunds and transfers without charge up to 14 days after you have booked your test or up to 1 working day before the test date (whichever one comes first).

After your 14 days have expired, you are still able to transfer your test date to another available day, free of charge, up to 1 working day before the test. You will however be charged an admin fee if you need to cancel.

Please note that we are unable to issue any refunds, transfer candidates between test dates or transfer candidates to another venue with less than a full working day’s notice before the test date.

For example, if you would like to cancel your Saturday test, we must receive your cancellation form no later than 5pm on the Thursday prior to the test. No refunds or transfers will occur after this time unless a valid mitigation circumstance can be presented with acceptable evidence.

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When do I get my test results?


Test results are posted from our offices by first class post on the 13th day after you take the test. Please allow a few days for UK post or a week for international post for the results to reach your address.

We have to wait 2 weeks for UK post or 3 weeks for international post before we can consider your certificate lost.

If you think your certificate is lost in the post, please contact us.

You can also check your results online.

Please note, if you haven't received your certificate you must report it as lost within 3 months of your test. We are unable to issue replacement certificates over 3 months after the date of your test.

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Can I check my results online?


Yes, your results will be released online 13 days after your test and you can check your results online up to 27 days after your test. You will need to provide the following information to check results online:

  • Test date
  • Date of birth
  • ID number (passport/ID number)
  • Candidate number

See the online result checker to check your results.

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Can I collect my results?


You can collect your results from our office on the 13th day after you take the test. The IELTS desk is open between Monday and Friday from 10.30 - 11.30. Please note, you must bring your passport or EU Identity Card with you if you wish to collect your results in person.

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Can I send someone to collect my results for me?


Candidates can authorise another person to collect their results for them as long as the person collecting has been given written authority by the candidate and can prove their own identity (passport or EU identity card only).

The person collecting your results must bring the following to collect a TRF:

Results can only be collected during our visiting hours: Monday to Friday, 10:30 - 11:30.

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I need to send copies of my results to a university or government office. What do I do?


On your application form you can request up to five copies of your test results to be posted to educational institutions, government bodies or an employer at no extra cost. The relevant addresses should be provided in the IELTS test application form.

If you have already taken your test and would like to request additional copies, download the Additional Copies of Results form, there is a charge of £20 per certificate.

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I've lost my Test Report Form - what should I do?


We can only issue one test report form to each candidate and cannot replace it, so please be careful not to lose it.


If you need to provide a copy to an institution, (for example a university or immigration office), you can use the Additional Copies of Results form to request an institution copy. Each institution copy costs £20 and will be sent directly to the institution.

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I want to appeal my test result. What do I do?


If you think your test results are wrong and want to appeal, you'll need to follow the Enquiry on Results (EOR) procedure. To have one or more components of your test re-marked you'll need to download and complete an Enquiry on Results EOR form. Please send the completed form to us by post and include your original Test Report Form and the £80 fee. The form must be returned within six weeks of your test date.

Once we receive your form and payment, we will send the appropriate test materials to the British Council to be remarked. The British Council will inform us of their decision within 8 weeks; we will then tell you the outcome of your appeal. If your score changes as a result of the remark, you will be refunded the £80 fee and will be issued with a new Test Report Form. If your score does not change, you will lose your £80 fee.

Download Enquiry on Results form

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I’d like to complain about the service provided by IH London. What do I do?


If you are unhappy with any aspect of the International House London IELTS Test Centre service and wish to make a complaint, you can do so by sending a letter of complaint to our office detailing the problem. Alternatively, you can complete a Candidate Complaint Form on the day of your test. Any complaints about the test day itself should be made on the day of the test

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