Executive Centre Manager

Contract: Permanent
Salary: £33,000 – £36,000 per annum
Annual Leave: 30 days + public holidays
Weekly Hours: 35 hours per week (may include some evening/weekend work)

About Us:
Join our vibrant community at International House London, a leading language school committed to excellence in language education. Our Executive Centre delivers Professional and Business English to a broad range of clients in group and one-to-one lessons. As the Executive Centre Manager, you will play a pivotal role in managing educational operations and ensuring exceptional customer service for our Executive Centre clients.

Responsibilities:

• Provide exceptional customer service to Executive Centre clients, ensuring efficient course delivery.
• Manage day-to-day operations and administrative tasks, maintaining high-quality and profitable service delivery.
• Build and maintain strong relationships with clients, understanding their needs and recommending suitable learning programmes
• Analyse client feedback to identify areas for improvement and inform course development.
• Collaborate with internal teams to support marketing initiatives and grow the department.
• Contribute to the development of high-quality academic programmes, aligning with industry demands and client needs.
• Evaluate course delivery and student progress, implementing adjustments as needed.
• Line manage the Executive Centre Administrator.

Requirements:

• First Degree
• TEFL Qualification (CELTA or Trinity Cert) or demonstrable experience in adult education
• Experience in ELT and Business/Professional English
• Excellent interpersonal and communication skills
• Strong people management and time management abilities
• Flexibility to work as part of a team and independently
• Commercial awareness and customer focus
• Proficiency in IT, including database management and Excel
• Warm, friendly demeanour with openness to change and innovation

Desirable Skills and Experience:

• Level 7 qualification or equivalent in TESOL
• Experience managing experienced ELT professionals.
• Specialisation in teaching business English
• Experience in client-focused, needs-driven businesses
• Knowledge of online teaching platforms

To access the job description for the role, please click here.

Join Us:
If you’re passionate about language education and dedicated to providing exceptional service, we want to hear from you! IH London is one of the world’s most respected English Language educational brands.

Application process:

If you are interested in joining International House London, please submit a CV and a brief cover letter explaining your interest in the role and how your skills can contribute to our success. Send these to: recruitment-team@ihlondon.com

Applications should be sent by 12 pm on 18th March 2024

Please note that if you are successful at the interview stage all offers are subject to a right to work in the UK eligibility check, us receiving two references, a Disclosure and Barring Service Check and a Police Check (if living abroad) that are considered satisfactory to IH London. 

We encourage fairness and equality in our Recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person: Internal members of interview panels are informed about the company’s recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature. 

 

International House London’s Values: 

Ethical, Inclusive, Innovative, Passionate, Professional